DivaSpin Casino - El jugador afirma que el pago se ha retrasado.

I requested two withdrawals of €300 each from Divaspin1.com (a total of €600). The casino has not processed the withdrawals to this day, even though significantly more time has passed than initially stated.

I contacted customer support multiple times via email. Each time, I only received standard replies stating that my payout was a priority and that I should be patient. However, nothing was done.

I gave the casino a 48-hour deadline to at least provide me with a firm date for the payout. This deadline also passed without any response or payment.

I ask Casino Guru to review the case and mediate between me and the casino so that my rightful winnings can finally be paid out.

Thank you.

Ich habe bei Divaspin1.com zwei Auszahlungen über jeweils 300 € beantragt (insgesamt 600 €). Das Casino hat die Auszahlungen bis heute nicht bearbeitet, obwohl bereits deutlich mehr Zeit vergangen ist als angekündigt.

Ich habe den Kundensupport mehrfach per E-Mail kontaktiert. Jedes Mal erhielt ich lediglich Standardantworten, dass meine Auszahlung Priorität habe und ich Geduld haben solle. Es wurde jedoch nichts unternommen.

Ich habe dem Casino eine Frist von 48 Stunden gesetzt, mir zumindest einen verbindlichen Termin für die Auszahlung mitzuteilen. Auch diese Frist wurde ohne Reaktion oder Auszahlung verstreichen gelassen.

Ich bitte Casino Guru, den Fall zu prüfen und zwischen mir und dem Casino zu vermitteln, damit meine berechtigten Gewinne endlich ausgezahlt werden.

vielen Dank.

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Dear Nelis1983,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Yes, my problem is that several withdrawals have been taking a very long time now! This never used to happen. And now it's taking even longer, a week at most, and why do we have to wait so long? The casino itself says within 3 business days, max 5! Why should we have to wait 14 days then?! Why are casinos allowed to keep ripping people off, and nobody does anything about it?!

Hallo,

ja mein Problem ist das jetzt schon mehre Auszahlungen sehr lange auf sich gewartet haben!! Und das war früher nie so. Und jetzt dauert es schon länger dann eine Woche und warum muss man so lange warten??? Casino sagt selber innerhalb 3 Werktagen max 5!! Warum soll man dann 14 Tagen warten!! Warum dürfen Casinos die Leute immer wieder verarschen, und kein macht was!!!

Two payouts, and nothing has happened since June 21st!!!

2 Auszahlungen, und seit 21.6 passiert nix!!!

Dear Nelis1983,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nelis1983,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla