DivaSpin Casino - El jugador aún no ha recibido las ganancias.

Hello, I have an account at divaspin1.com, a new casino. I've been waiting over a week for my account to be verified, and I can't request a withdrawal because the provider has restricted it.

The support is completely useless and tells me to update the page... That doesn't help at all

Hallo, ich habe mein Konto bei divaspin1.com es ist ein neues Casino . Mittlerweile warte ich über eine Woche auf die Verifizierung meines Accounts und ich kann auch keine Auszahlung beantragen da diese vom Anbieter eingeschränkt wurde.

Der Support ist völlig nutzlos und meint ich solle die Seite aktualisieren... Das bringt überhaupt nichts

Dear twdfenix86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear twdfenix86, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you been able to successfully complete the verification (KYC) process, or is your account still unverified?

Do you currently have any pending withdrawals in your account? If yes, could you please tell us when you requested it and send a screenshot of the withdrawal page?

Could you please specify which bonus it was and let us know whether you fulfilled the wagering requirements?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear twdfenix86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.