Dragonia Casino - La retirada del jugador se ha retrasado.

I requested a withdrawal at the end of may but still haven't received the money. Contacted the support many times and just keep getting the same answers "we have sped up the process " "its being finalised " bla bla etc.

I have a total of 9500€ still waiting to be withdrawn but even the first 1500€ is taking nearly a month already. Worst casino I've ever played at.

P.S. no verification requested from the casino & there is no problem with the withdrawal the support said.

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Dear chiefcommander,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hallo.

Only 1 withdrawal was payed out. It was requested by me 1 day earlier than the other two that have been pending since the end of may. The other 2 from the days after are still pending + one new one from also over a week or more ago.

No bonus was active or used.

Still pending. Still not processed.

Thank you very much for your reply, chiefcommander. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

I have forwarded some screenshots between dragonia live support and me to the email address.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear chiefcommander,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina