Drakaris Casino - Se ha reducido el límite de retiro del jugador.

Good day ,

I'm having a problem with Drakaris Casino. I won €22,500 and according to the terms and conditions, the withdrawal limits are as follows: €2,000 per day, €5,000 per week, €20,000 per month. I've now been informed that my limit has been reduced to €2,000 per week. Please help.

Guten Tag ,

Ich habe ein Problem mit dem Drakaris Casino . Ich habe 22500 gewonnen und laut den AGBs sind die Auszahlungslimits wie folgt : 2000 pro Tag , 5000 pro Woche , 20000 pro Monat . Nun wurde mir mitgeteilt, dass mein Limit auf 2000 Euro pro Woche eingeschränkt wurde . Bitte um Hilfe .

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before? If so, please specify the amounts, the dates you requested the withdrawals, and the dates you received the winnings in your bank account or wallet.
• Has the casino explained why your withdrawal limit was reduced?
• Have you completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Spieler777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Veronika