DrakeBet Casino - La cuenta del jugador ha sido cerrada.

Hello , after viewing that Drakebet as a fresh casino as a good score and read around there some good reviews , I decided to give it a try . So I created an account and then deposited 0,32957000 SOL ( About 34 USD ) and played some slots and be lucky enough to have a 98 USD balance. Then I made 2 withdrawals because wasn't accointed with the 3%fee per transaction. So , yesterday on April the 7th , Iat first I withdraw for 93 USD and the second 4 USD and so I did have a 1 USD remaining in my balance.

I was surprised that the payments were not processed instantly as they announced on their site. I see in my account that the payments were in " queue " mode.. so I said to myself : this is possible... So I decided today the 8th of April to see what was going on.. So guess what? I can't reach live chat and I can't connect anymore to my account. Even Worst I tried to reset my password thinking of an error from my side but I did receive a message that my email is not registered ( big LOL ) ..

But as I am not a noob and want my money to be paid , I have in my possession all the emails I received from DrakeBet since I registered an account with them and now they won't be tell lies anymore!!

Just want my money to be paid back to me as I didn't do nothing wrong.

So Casino.Guru , can you help me please?

I'm sending you here all informations I have and I voluntary did not mask sensitive informations in order to prove my words.

Thanks in advance for helping me in resolving this situation.

Dear robby971,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DrakeBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Did you get any explanation for why you can't access your account either via live chat or email?
• Have you passed account verification? Were you asked to submit any documents for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear CasinoGuru ,

thank you for your return and also for helping me.

So :

• I did not play with bonus
• The Casino didn't give me no explanations regarding this issue
• I didn't pass any kind of KYC , because before depositing and creating my account they stressed the fact that they are a no KYC casino

And just to prove my words as the screenshots I sent you showed that " my email is not in their database ; and so I didn't have an account ; but on other screenshot , I voluntarely tried to create new account and receive message " You can only have one account " .. So this casino is pure scam and I just want them to pay me what they owe me. And to finish ,regarding the fact for them my email is not registred , I will prove to you they are just liars by giving you screenshot of numerous emails received from them since my account opening and if you need them , I will forwarded them for you also.

So , can you try to reach the casino please? Hope they will assume what they did is wrong! And more important to pay me my winnings!!!!!

Thanks CasinoGuru for your time and help.

Thank you very much, robby971, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello robby971,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear DrakeBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Dear Casino.Guru , thank you for helping in resolving this issue.

I just want to add that since I made the complaint there , I stopped receiving emails from them! What a coincidence!

And also I'm blocked from chat which normaly can be accessed without having an account!!!

This casino knows exactly what he is doing!

Why give this casino so high rating when I see that I'm not the only one in the complaints section with that issue and so many others issues?

Have a great day CasinoGuru and hope that DrakeBet will respond and pay me !!!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino.Guru , as you can see , they really don't care about ...

People , do stay away from those thieves!!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming (AOFA) Authority and submit a complaint to them. The Gaming Authority has more options and tools to help players. You can find more information on how to do that here: Licensing Authority – Anjouan Gaming | Casino Guru

Please let me know how they responded at michal.v@casino.guru. I am sorry I could not be of more help on this occasion.

Best regards,

Michal V

Casino Guru