Dublinbet Casino - El retiro del jugador se retrasó debido a una investigación de la cuenta.

Hello,

I have made two deposits to dublinbet. On my second deposit i made a deposit of about 50€ and managed to win 4469€. I did not have any bonus on this deposit. i requested a withdrawal for 1900€ in litecoin on 11th of april but i have not recived this money yet. I have sent around 10 emails asking whats going on. All they say is my account is under investigation, what for? .... Its been over 1 month, and i have not received any updates yet... Please help!

Dear sigjoto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I would be happy to do the KYC process, however they have not prompted me to complete any KYC process.

Thanks for your email and the reply.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Is your account blocked?

Dear sigjoto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.