Dudespin Casino - El jugador aún no ha recibido las ganancias.

Dear Casino Guru Team,

I would like to update my complaint regarding DudeSpin Casino.

Unfortunately, the casino is currently not processing three of my withdrawals without giving me a plausible reason.

Payout 1

Amount: €500.00

Payment method: Bank transfer

Open since: June 20, 2026

Payout 2

Amount: €50.00

Payment method: Bank transfer

Open since: June 21, 2026

Payout 3

Amount: €200.00

Payment method: Bank transfer

Open since: June 25, 2026

What I find particularly problematic is not only the delay in payouts, but above all the lack of transparency on the part of the casino.

I have contacted customer service several times. Unfortunately, they were unable to tell me why my withdrawals are being delayed or when I can expect to receive them. Instead of specific information, I keep getting the same generic answers, such as the fact that the responsible team is working on it or that a security check is underway. My specific questions, however, remain unanswered.

Account verification has not been requested so far. From my perspective, there is therefore currently no apparent reason why my withdrawals remain unprocessed.

I therefore ask the Casino Guru team to contact the casino again and request a concrete statement as to why my withdrawals are still pending and when they will finally be processed.

Thank you for your support.

Sehr geehrtes Casino Guru Team,

ich möchte meine Beschwerde bezüglich des DudeSpin Casinos aktualisieren.

Leider bearbeitet das Casino derzeit drei meiner Auszahlungen nicht, ohne mir einen nachvollziehbaren Grund dafür zu nennen.

Auszahlung 1

Betrag: 500,00 €

Zahlungsmethode: Banküberweisung

Offen seit: 20.06.2026

Auszahlung 2

Betrag: 50,00 €

Zahlungsmethode: Banküberweisung

Offen seit: 21.06.2026

Auszahlung 3

Betrag: 200,00 €

Zahlungsmethode: Banküberweisung

Offen seit: 25.06.2026

Besonders problematisch ist für mich nicht nur die Verzögerung der Auszahlungen, sondern vor allem die fehlende Transparenz seitens des Casinos.

Ich habe den Kundenservice bereits mehrfach kontaktiert. Leider konnte mir dort weder mitgeteilt werden, weshalb sich die Bearbeitung meiner Auszahlungen verzögert, noch wann ich mit einer Auszahlung rechnen kann. Statt konkreter Informationen erhalte ich immer wieder dieselben allgemeinen Antworten, beispielsweise dass das zuständige Team daran arbeite oder eine Sicherheitsüberprüfung stattfinde. Auf meine konkreten Fragen wird jedoch nicht eingegangen.

Eine Kontoverifizierung wurde bislang ebenfalls nicht angefordert. Aus meiner Sicht gibt es daher derzeit keinen ersichtlichen Grund, weshalb meine Auszahlungen weiterhin unbearbeitet bleiben.

Ich bitte das Casino Guru Team daher, das Casino erneut zu kontaktieren und um eine konkrete Stellungnahme zu bitten, weshalb meine Auszahlungen weiterhin ausstehen und wann diese endlich bearbeitet werden.

Vielen Dank für Ihre Unterstützung.

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Stay safe.

Dear plxJoel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ladies and Gentlemen

I would like to inform you that no payment has been processed to date. The payment of €50.00 was cancelled by me today, and a new payment of €390.00 has been requested.

The following payments are still outstanding:

• €500.00 outstanding since June 20, 2026
• €200.00 outstanding since June 25, 2026
• €390.00 outstanding since June 29, 2026

Sehr geehrte Damen und Herren,

ich möchte euch darüber informieren, dass bis heute keine Auszahlung bearbeitet wurde. Die Auszahlung in Höhe von 50,00€ wurde wurde von mir heute storniert und es wurde eine neue Auszahlung in Höhe von 390,00€ beantragt.

Folgende Auszahlungen sind nach wie vor offen:

• 500,00€ offen seit 20.06.2026
• 200,00€ offen seit 25.06.2026
• 390,00€ offen seit 29.06.2026

Ladies and Gentlemen

I would like to inform you that the casino has still not processed and sent a single payout.

I believe this approach is fraudulent.

Please contact the casino!

Best regards

Sehr geehrte Damen und Herren,

ich möchte Sie darüber informieren, dass das Casino bisher noch immer keine einzige Auszahlung bearbeitet und versendet hat.

Ich finde, dass diese Vorgehensweise eine betrügerische Absicht ist.

Bitte nehmen sie Kontakt zu dem Casino auf!

Mit freundlichen Grüßen

Dear plxJoel,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

No payouts have been processed yet.

Best regards

Hallo,

es wurde keine Auszahlung bisher bearbeitet.

Mit freundlichen Grüßen

Hello,

The casino has cancelled all my withdrawals. So it will now take another 3 days before I can request all withdrawals again, because I can only request €500 per day.

I've been waiting almost a month for my withdrawals to be processed. Instead, they've all been canceled... supposedly by my bank... that's complete nonsense! My bank did not cancel this payment!!!!

Customer service says I should request the payout again…!!!!

Just to be able to reapply for all the payouts takes 3 days... and if it takes as long as last time, then I'll be waiting another 25 days!

Can you please help me now!!!?!!! I'm slowly losing my patience!!!!!'

Hallo,

das Casino hat alle meine Auszahlungen storniert. Es dauert also jetzt wieder 3 Tage bis ich alle Auszahlungen nochmal anfordern kann, weil ich jeden Tag nur 500€ beantragen kann.

Ich habe jetzt fast einen Monat darauf gewartet, dass meine Auszahlungen bearbeitet werden. Anstatt diese jedoch bearbeitet werden, wurden alle storniert … angeblich durch meine Bank … das ist totaler Schwachsinn! Meine Bank hat diese Zahlung nicht storniert!!!!

Der Kundenservice sagt, ich soll die Auszahlung neu beantragen…..!!!!!

Bis ich alle Auszahlungen neu beantragen kann, dauert es alleine 3 Tage… und wenn es dann wieder so lange wie beim letzten Mal dauert, dann warte ich also wieder 25 Tage !!!!!!!

Könnt ihr mir jetzt bitte dabei helfen!!!?!!! Ich verliere Langsam die Geduld!!!!!‘

Dear plxJoel, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear plxJoel,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla