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A withdrawal of 415 euros was requested three days ago. They told me that the time I have to wait is three business days. The withdrawal has not yet been added to my account, and in the chat they answer automatically in general and ironic ways. There is no help! Please help me get my money

Αιτήθηκαν πριν τρεις μέρες μια ανάληψη 415 ευρώ . Μου είπαν ότι το διάστημα που πρέπει να περιμένω είναι τρεις εργάσιμες μέρες . Η ανάληψη δεν έχει προστεθεί ακόμα στο λογαριασμό μου , και στο τσατ απαντάνε αυτοματοποιημένα γενικά και ειρωνικά . Δεν υπάρχει καμία βοήθεια ! Παρακαλώ βοηθήστε με να πάρω τα λεφτά μου

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Vr1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Good evening, their chat is no longer open, I can't contact them. My account doesn't need identification, I asked them and they told me that my account is fine. My winnings came from real money without bonuses. Please take action. The messages I receive support the fact that this is a casino scam. Should I proceed with a transaction dispute with my bank?

Καλησπέρα πλέον το τσατ τους δεν ανοίγει, δεν μπορώ να επικοινωνήσω μαζί τους . Ταυτοποίηση δεν χρειάζεται ο λογαριασμός μου , τους ρώτησα και μου είπαν πως ο λογαριασμός μου είναι εντάξει . Τα κέρδη μου προήλθαν από πραγματικά χρήματα χωρίς μπόνους . Παρακαλώ αναλάβετε δράση . Τα μηνύματα που λαμβάνω συνηγορούν στο γεγονός ότι πρόκειται για καζίνο scam . Να προχωρήσω σε dispute συναλλαγής στην τράπεζα μου ;

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vr1996,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila