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€140 withdrawal from ISY Bank blocked for 10 days

Good morning Casino Guru team,

On 20/08/2025 I requested a withdrawal of €140.00 from my DudeSpin account to IBAN Isybank Intesa.

My account is fully verified (KYC approved). DudeSpin support has been telling me for days via chat that "everything is fine, no problem, just wait," but my withdrawal has been in "pending/processing" status for over 10 days.

The casino states in its Terms and Conditions that payouts take 1-3 business days. It's been more than 10 business days.

I have no active bonuses, I have not violated the terms. I withdrew before with the same IBAN.

I'm requesting Casino Guru's intervention to immediately release the €140 payment.

DudeSpin Username: catanisa

Method: Bank Transfer to Isybank

Amount: €140

Requested date: 20/08/2025

Prelievo di 140€ su isy bank bloccato da 10 giorni

Buongiorno team Casino Guru,

Il giorno 20/08/2025 ho richiesto un prelievo di 140,00€ dal mio conto DudeSpin verso IBAN Isybank Intesa.

Il mio account è completamente verificato (KYC approvato). L'assistenza di DudeSpin in chat mi dice da giorni che "è tutto perfetto, nessun problema, attendi" ma il prelievo è ancora in stato "pending / in elaborazione" da più di 10 giorni.

Il casinò dichiara nei Termini pagamento in 1-3 giorni lavorativi. Sono passati più di 10 giorni lavorativi.

Non ho bonus attivi, non ho violato i termini.prelevato prima con lo stesso IBAN.

Chiedo l'intervento di Casino Guru per sbloccare immediatamente il pagamento di 140€.

Username DudeSpin: catanisa

Metodo: Bonifico Bancario su Isybank

Importo: 140€

Data richiesta: 20/08/2025

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hi Veronika, DudeSpin Casino cancelled my €140 withdrawal, saying it was "rejected by the provider" to Isybank. The money has been returned to my gaming balance. This isn't a normal delay; the transfer was rejected. Can you ask DudeSpin to provide me with an alternative withdrawal method? Thank you.

Ciao Veronika, il casinò DudeSpin ha annullato il mio prelievo di 140€ dicendo che è stato "respinto dal fornitore" su Isybank. I soldi sono tornati sul mio saldo di gioco. Non è un ritardo normale, il bonifico è stato rifiutato. Potete chiedere a DudeSpin di darmi un metodo alternativo per prelevare? Grazie

Thank you for the clarification.

• Can you please send me a screenshot of the payment methods that are available in your account for deposits and withdrawals?
• Have you contacted customer support to suggest an alternative way to withdraw your winnings?
• Which payment methods have you used so far to deposit funds into this casino?
• Have you made any successful withdrawals from this casino before?

Dear Catanisa1802,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru