Duxcasino - El retiro del jugador se ha revertido.

Dear cdornbach,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Have you accumulated your winnings with or without an active bonus? Have you withdrawn any funds from this casino previously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you for your efforts, the amount has now been transferred.

Vielen Dank für Ihr Bemühungen, der betrag wurde zwischenzeitlich überwiesen.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, cdornbach, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru