El Patron Casino - El reintegro del jugador se ha retrasado.

I requested a withdrawal of €500 from 11/04/25 and I'm still waiting for it to be approved!!!

My account has been verified, they have paid me a few times, with a few winnings worth €150, they stopped and from a withdrawal of mine worth €500 from 11/04/25 it says: Pending.

In all my previous withdrawals, I selected the payment method: More Withdrawal Methods

On 2025-04-11 00:42:41 I had requested a Withdrawal of €400 and at 03:14:00 I received an email that read:

''We regret to inform you that your recent withdrawal request of the 400.00 EUR with El Patron Casino was not successful.

We apologize for any inconvenience this may have caused. Possible reasons for the withdrawal failure could include:

Incorrect payment details

Your bank did not accept the incoming funds

Banking network issues

Technical problems on our end

We recommend you to:

Try another withdrawal method

Check your payment details

Try the transaction again later''

After 7 minutes at 03:21:00, another email came, which read:

'' Your withdrawal of €400 💰 has been cancelled.

We would like to inform you that your withdrawal request was cancelled.

According to our casino terms and conditions, any deposit that has activated bonuses must be wagered 35 times, which means that a player must place a set of bets equal to the deposit amount before requesting a withdrawal.

The player must wager the total amount of these deposits before withdrawing. To remove the restrictions on the current withdrawal, you must place bets for the amount, which exceeds the amount of your deposit once.

You need to make bets for the sum of €470 (EUR) 💰.

**Please note that this notification has been compiled in English as our team provides support in this language. If you need further assistance or have any questions, feel free to contact us via our support email:

Thank you for understanding!

The El Patron Casino Support Team''

I sent an email to Greek (I don't know English) asking:

''I want to ask you, when can I withdraw my money and in what way???''

On Friday at 6:23 pm the response came, which read:

'' We have sent you an email on 10/04/2025

informing you that when you have activated

deposit bonus.

There is a wagering requirement which is deposit + bonus X35.

We reviewed the bill and you need to bet another 430 euros.

Then you can make a withdrawal using any method you want and it will be completed instantly!

Good luck!

The Elpatron Casino Team''

On Saturday at 10:09:00 in the morning I sent an email to asking:

''Good morning and thank you for your response.

Where can I see the amount I need to bet???

Thank you in advance for your response!!!''

I had no answer!!!

On Saturday 12/04/25 12:56 PM I opened Ticket #41688 with the topic of Ascension and this morning at 4:55 AM someone closed it.

Thank you very much for your help!!!

Best regards,

Aoratos

Αιτήθηκα μια ανάληψη μου αξίας 500€ από 11/04/25 και ακόμη περιμένω να εγκριθεί!!!

Ο λογαριασμός μου έχει επαληθευτεί με έχουν πληρώσει κάποιες φορές, με λίγα κέρδη αξίας των 150€, σταματήσανε και από μια ανάληψή μου αξίας 500€ από 11/04/25 είναι λέει: Εκκρεμής.

Σε όλες τις προηγούμενες αναλήψεις μου, επέλεγα την μέθοδο πληρωμής: More Withdrawal Methods

Στις 2025-04-11 00:42:41 είχα ζητήσει Ανάληψη αξίας 400€ και στις 03:14:00 μου ήρθε ένα email, που έγραφε:

‘’We regret to inform you that your recent withdrawal request of the 400.00 EUR with El Patron Casino was not successful.

We apologize for any inconvenience this may have caused. Possible reasons for the withdrawal failure could include:

Incorrect payment details

Your bank did not accept the incoming funds

Banking network issues

Technical problems on our end

We recommend you to:

Τry another withdrawal method

Check your payment details

Try the transaction again later’’

Μετά από 7 λεπτά στις 03:21:00, ήρθε άλλο email, που έγραφε:

‘’ Your withdrawal of 400€ 💰 has been canceled.

We would like to inform you that your withdrawal request was cancelled.

According to our casino terms and conditions, any deposit that has activated bonuses must be wagered 35 times, which means that a player must place a set of bets equal to the deposit amount before requesting a withdrawal.

Τhe player must wager the total amount of these deposits before withdrawing. To remove the restrictions on the current withdrawal, you must place bets for the amount, which exceeds the amount of your deposit once.

You need to make bets for the sum of €470 (EUR) 💰.

**Please note that this notification has been compiled in English as our team provides support in this language. If you need further assistance or have any questions, feel free to contact us via our support email: support@elpatroncasino.com

Thank you for understanding!

The El Patron Casino Support Team’’

Εγώ έστειλα email στο support@elpatroncasino.com ελληνικά (δεν γνωρίζω αγγλικά) ρωτώντας:

‘’ Θέλω να σας ρωτήσω, πότε μπορώ να κάνω ανάληψη των χρήματων μου και με ποιον τρόπο ;;;’’

Την Παρασκευή στις 6:23 το απόγευμα ήρθε η απάντηση, που έγραφε:

‘’ Σας έχουμε στείλει email στις 10/04/2025

ενημερώνοντάς σας ότι όταν έχετε ενεργοποιήσει

μπόνους κατάθεσης.

Υπάρχει απαίτηση στοιχηματισμού που είναι κατάθεση + μπόνους X35.

Εξετάσαμε τον λογαριασμό και πρέπει να στοιχηματίσετε άλλα 430 ευρώ.

Τότε μπορείτε να κάνετε ανάληψη με όποια μέθοδο θέλετε και θα ολοκληρωθεί άμεσα!

Good Luck!

The Elpatron Casino Team’’

Το Σάββατο στις 10:09:00 το πρωί έστειλα email στο support@elpatroncasino.com ρωτώντας:

‘’ Καλημέρα σας και ευχαριστώ για την απάντησή σας.

Που μπορώ να δω κι εγώ, το ποσό που χρειάζεται να στοιχηματίσω ;;;

Σας ευχαριστώ προκαταβολικά για την απάντησή σας !!!’’

Καμία απάντηση δεν είχα !!!

Το Σάββατο 12/04/25 12:56 μ.μ. άνοιξα Εισιτήριο #41688 με Θέμα Ανάληψη και σήμερα το πρωί στις 4:55 π.μ. κάποιος το έκλεισε.

Ευχαριστώ πολύ για την βοήθειά σας!!!

Με εκτίμηση,

Aoratos

Dear Aoratos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Aoratos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Nick.

I am fine, thank you very much for your interest, I wish the same for you.

On Monday 21/04/25 at 09:54:00 in the morning I sent an email to asking:

''Good morning.

When will my Withdrawal Request be approved???

I am sending you 2 screenshots as attachments.

Thank you in advance for your response!!!''

Unfortunately, I have not had any answer to date!!!

Thank you very much for your help!!!

Best regards,

Aoratos

Αγαπητέ Nick.

Είμαι καλά, σας ευχαριστώ πολύ για το ενδιαφέρον σας, εύχομαι το ίδιο και για σας.

Την Δευτέρα 21/04/25 στις 09:54:00 το πρωί έστειλα email στο support@elpatroncasino.com ρωτώντας:

‘’ Καλημέρα σας.

Πότε θα εγκριθεί το Αίτημα μου Ανάληψης ;;;

Σας συνημμένα στέλνω 2 στιγμιότυπα οθόνης.

Σας ευχαριστώ προκαταβολικά για την απάντησή σας !!!’’

Ως σήμερα δυστυχώς, καμία απάντηση δεν είχα !!!

Ευχαριστώ πολύ για την βοήθειά σας!!!

Με εκτίμηση,

Aoratos

On 2025-04-11 10:15:00 I had requested a Withdrawal of €500 and yesterday, Wed 30/4/2025 at 8:07 pm, I received an email that read:

'' We regret to inform you that your recent withdrawal request of the 500.00 EUR with El Patron Casino was not successful.

We apologize for any inconvenience this may have caused. Possible reasons for the withdrawal failure could include:

Incorrect payment details

Your bank did not accept the incoming funds

Banking network issues

Technical problems on our end

We recommend you to:

Try another withdrawal method

Check your payment details

Try the transaction again later

If you continue to experience issues, please contact our customer support team for assistance.

Thank you for your understanding and for choosing El Patron Casino!''

But elpatroncasino.com is not working. It changed address, it became https://elpatron50.com/maintenance/

''Maintenance in process

This isotope updates the system.

The programs and website will not work.

We apologize for the temporary inconvenience.''

Thank you very much for your help!!!

Best regards,

Aoratos

Στις 2025-04-11 10:15:00 είχα ζητήσει Ανάληψη αξίας 500€ και χθες Τετ 30/4/2025 8:07 το βράδυ, μου ήρθε ένα email, που έγραφε:

‘’ We regret to inform you that your recent withdrawal request of the 500.00 EUR with El Patron Casino was not successful.

We apologize for any inconvenience this may have caused. Possible reasons for the withdrawal failure could include:

Incorrect payment details

Your bank did not accept the incoming funds

Banking network issues

Technical problems on our end

We recommend you to:

Τry another withdrawal method

Check your payment details

Try the transaction again later

If you continue to experience issues, please contact our customer support team for assistance.

Thank you for your understanding and for choosing El Patron Casino!’’

Αλλά το elpatroncasino.com δεν λειτουργεί. Άλλαξε διεύθυνση, έγινε https://elpatron50.com/maintenance/

‘’ Συντήρηση σε διαδικασία

Αυτός ο ισότοπος ενημερώνει το σύστημα.

Τα προγράμματα και ο ιστότοπος δεν θα λειτουργήσουν.

Ζητούμε συγγνώμη για την προσωρινή αναστάτωση.’’

Ευχαριστώ πολύ για την βοήθειά σας!!!

Με εκτίμηση,

Aoratos

Dear Aoratos,

Can you please advise if you have finished the wagering of the bonus as it was advised by the casino earlier?

Keep in mind that without completing the wagering requirements, you will not be able to withdraw any funds from the casino.

Additionally, please forward your bonus and betting history to nikolas.b@casino.guru for further review?

Regards,

Nick

Dear Nikos,

Of course, I had completed the bonus wagering, as the casino had informed me earlier!!!

I forwarded you all the screenshots I have, at

As I wrote to you above:

elpatroncasino.com is not working. Changed address, became https://elpatron50.com/maintenance/

''Maintenance in process

This isotope updates the system.

The programs and website will not work.

We apologize for the temporary inconvenience.''

Regards,

Invisible

Αγαπητέ Νίκο,

Βεβαίως και είχα ολοκληρώσει το ποντάρισμα του μπόνους, όπως μου είχε ενημερώσει νωρίτερα το καζίνο !!!

Σας προώθησα όλα τα στιγμιότυπα οθόνης που έχω, στο nikolas.b@casino.guru

Όπως σας έγραψα παραπάνω:

το elpatroncasino.com δεν λειτουργεί. Άλλαξε διεύθυνση, έγινε https://elpatron50.com/maintenance/

‘’ Συντήρηση σε διαδικασία

Αυτός ο ισότοπος ενημερώνει το σύστημα.

Τα προγράμματα και ο ιστότοπος δεν θα λειτουργήσουν.

Ζητούμε συγγνώμη για την προσωρινή αναστάτωση.’’

Χαιρετισμοί,

Αόρατος

Thank you Aoratos for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Good morning, Dear Nikos.

Thank you very much for your help!!!

But unfortunately, End credits for El Patron Casino:

"This website cannot be accessed"

The website at https://elpatron50.com/casino/ may be temporarily down or may have been permanently moved to a new web address.

"ERR_FAILED"

Best regards,

Aoratos

Καλημέρα Αγαπητέ Νίκο.

Σας ευχαριστώ πολύ για την βοήθειά σας !!!

Αλλά δυστυχώς, Τίτλοι τέλους για το El Patron Casino:

"Δεν είναι δυνατή η πρόσβαση σε αυτόν τον ιστότοπο

Η ιστοσελίδα στη διεύθυνση https://elpatron50.com/casino/ μπορεί να βρίσκεται προσωρινά εκτός λειτουργίας ή ίσως έχει μεταφερθεί μόνιμα σε νέα διεύθυνση ιστού.

ERR_FAILED"

Με εκτίμηση,

Aoratos

Hello, Aoratos,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, since the casino website appears to be down or under maintenance, we should likely wait until it runs again correctly. I recommend you try it from time to time.

However, if I understand the situation correctly, the casino did not inform you that you have to wager the bonus, but to wager your real money deposit, within the standard AML rules, which is not unusual, and it looks you did not meet the mandatory wagering requirement for your real money deposit. It is very likely that the casino cannot approve your withdrawal request for this reason, and that you will simply have to wager your deposit at least once or according to the AML rules stated in the casino's Terms and Conditions you accepted upon registration.

However, yes, let's first wait for the casino's response and explanation.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear El Patron Casino Team,

Could you please review the player's situation and issue, and provide us with an explanation? What is happening there?

When will the casino website be accessible again, and what needs to be done on the player's side to withdraw his winnings/balance? In addition, how/where can he track the amount he already wagered?

Thank you.

El Patron Casino finally closed:

''This website cannot be accessed.

Check for a spelling error in the address elpatron50.com.

If there is no spelling error, try running a Windows Network Diagnostics check.

DNS_PROBE_FINISHED_NXDOMAIN''

Τελικά έκλεισε το El Patron Casino:

‘’ Δεν είναι δυνατή η πρόσβαση σε αυτόν τον ιστότοπο

Ελέγξτε μήπως υπάρχει κάποιο ορθογραφικό λάθος στη διεύθυνση elpatron50.com.

Εάν δεν υπάρχει ορθογραφικό λάθος, δοκιμάστε να εκτελέσετε έναν έλεγχο Διαγνωστικών δικτύου των Windows.

DNS_PROBE_FINISHED_NXDOMAIN’’

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Aoratos,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

Since the casino is already down/likely closed completely, it is impossible to recommend you turn to the regulator (AOFA), because the process usually takes place through a license validator, which cannot be accessed anymore due to the casino's website is down. Also, if I checked the information correctly, the casino even disappeared from the AOFA's register of online casinos that they are licensing.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by contacting me via email.

Best regards,

Branislav, Casino.Guru