ElaBet Casino - El retiro del jugador se ha retrasado y persisten los problemas con la cuenta.

Good evening I want to file a complaint with the worst casino I have ever played. On the first day I withdrew 750 euros and it was processed for 2 days while they told me that it would be ready in a day at most, resulting in me losing it and having to put it out of my own pocket, but 4500 euros where I tried to make a withdrawal again and again the system wouldn't let me, they rely on players who are more addicted and unfortunately I fell into the trap, I know I won't get it, I closed it and I hope they close them too, that's all. Stay away from this casino guys, at least the money I deposited in those 2 days I would want back for moral damages, it was 4-5 thousand..

Καλησπέρα θέλω να υποβάλω ένα παράπονο στο πιο άθλιο καζίνο που έπαιξα . Τη πρώτη μέρα σήκωσα 750 ευρώ και ήταν σε επεξεργασία 2 μέρες ενώ μου είπαν ότι το πολύ σε μια μέρα θα είναι έτοιμο με αποτέλεσμα να τα χάσω και να βάλω και από τη τσέπη μου αλλά 4500 ευρώ όπου πάλι προσπάθησα να ξανά κάνω μια ανάληψη κ πάλι δε με άφηνε το σύστημα βασίζονται σε παίχτες που είναι παραπάνω εθισμένοι και δυστυχώς έπεσα στη παγίδα ξέρω άλλωστε πως δε θα τα πάρω την έκλεισα κ ελπίζω να τους κλείσουν και αυτούς αυτό μόνο. Μακρυά από αυτό το καζίνο παιδιά έστω τα λεφτά που κατέθεσα εκείνο το 2ημερο θα τα ήθελα πίσω για ηθική βλάβη 4-5 χιλιάρικα ήταν ..

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you tell the casino that you were struggling to control your gambling or ask it to close or exclude your account before making the deposits you eventually lost? If so, please provide the dates and your complete correspondence with the casino. If you contacted it by email, please forward the original emails in .eml or .msg format. My email address is veronika.f@casino.guru.
• Did you complete the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika