Elabet Casino - La cuenta del jugador permanece cerrada y no responde.

A few months ago, my Elabet account was blocked immediately after registering with a balance of €500. From there, the longest process began, with endless requests for documents, which they still ask for today. I've always provided new photos and documents as needed, but for one reason or another, they've consistently refused and asked for more. The site has no intention of unblocking my gaming account.

Qualche mese fa mi è stato bloccato il conot Elabet subito dopo la registrazione con saldo di 500 euro. Da li è iniziata la trafila più grande con richieste infinite di documenti che ancora ad oggi continuano a chiedermi. Ho fornito sempre nuove foto e documenti all'occorrenza e puntualmente, per una scusa o per un'altra, mi venivano rifiutati e richiesti degli altri. Il sito non ha alcuna intenzione di sbloccare il mio conto gioco

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Wabisabi79,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Was €500 the full balance that remained on your account before it was blocked?
• Did the casino communicate the reason for blocking your account?
• Could you please clarify approximately when your account was blocked?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

They weren't winnings, but simply the deposit I played through once and attempted to withdraw, which I played through again at the casino. I signed up with their welcome promotion at the casino and didn't even claim the bonus. I wasn't informed of the block, but was simply asked for endless documents for withdrawals, which I promptly sent each time. The account has been blocked since September 4, 2025.

Non erano vincite ma semplicemente il deposito rigiocato una volta e provato a prelevare, rigiocato al casinò. Mi sono iscritta con la loro promozione di benvenutoo casinò e non ho nemmeno riscosso il fun bonus. Non mi è stato comunicato il blocco ma solo richiesto documenti infiniti per prelievo che ho prontamente ogni volta mandato. Il conto è bloccato dal 4 settembre 2025

Dear seleniamicco,

Could you please clarify whether you are still currently in communication with the casino regarding the verification and the return of your funds?

• When was the last time the casino contacted you or requested an additional document?
• Are you still actively submitting the requested documents, or did the communication with the casino stop at some point?
• If possible, please forward or attach your most recent communication with the casino regarding the verification or your €500 balance.

Thank you,

Karla M.

I'm still in contact with the bookshop because I occasionally try to send the requested selfie. The last contact was a few days ago, with the usual refusal and a request for a selfie.

Dear Selenia,

Thank you for contacting our Customer Support Team.

Hereby,

We kindly inform you that the previous screenshots do not comply with what is requested and indicated. Please send us the requested information, along with your identification documents and a screen (PC or smartphone, with our website clearly visible).

These details are required to complete your request and carry out the necessary checks.

If you have any further questions or requests, please do not hesitate to contact us via Live Chat or email. support@Elabet.IT

Best regards.

The Elabet.IT team

Sono in contatto con il book ancora ad oggi in quanto ogni tanto comunque provo ad inviare il selfie richiesto. L'ultimo contatto è stato qualche giorno fa con il solito rifiuto e la richiesta di selfie.

Gentile Selenia ,

Grazie per aver contattato il nostro Team di Assistenza Clienti. 

Con la presente,

Le indichiamo gentilmente che, i precedenti Screen Shot non sono conformi a quanto richiesto ed indicato, gentilmente provveda ad inviare quanto richiesto, con la presenza del suo documenti di riconoscimento e uno schermo ( pc o smartphone, con presente il nostro sito ben visibile).

Tali dettagli sono richiesti per il completamento della sua richiesta e le dovute verifiche del caso.

Se dovesse avere ulteriori domande o richieste non esiti a contattarci via Live Chat oppure via email support@Elabet.IT

Cordiali saluti.

Il team di Elabet.IT

Dear seleniamicco,

Thank you for your clarification.

Could you please provide screenshots showing the verification requests and the rejection of the selfies or documents you submitted, particularly the most recent ones?

I would also kindly ask you to resend to me the relevant emails you exchanged with Elabet Casino regarding the verification of your account and your €500 balance.

You can send the emails and screenshots to karla.m@casino.guru or attach the screenshots directly here in the complaint thread.

Thank you very much for your cooperation.

Karla M.

Dear seleniamicco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru