Elabet Casino - La cuenta del jugador permanece cerrada y no responde.

A few months ago, my Elabet account was blocked immediately after registering with a balance of €500. From there, the longest process began, with endless requests for documents, which they still ask for today. I've always provided new photos and documents as needed, but for one reason or another, they've consistently refused and asked for more. The site has no intention of unblocking my gaming account.

Qualche mese fa mi è stato bloccato il conot Elabet subito dopo la registrazione con saldo di 500 euro. Da li è iniziata la trafila più grande con richieste infinite di documenti che ancora ad oggi continuano a chiedermi. Ho fornito sempre nuove foto e documenti all'occorrenza e puntualmente, per una scusa o per un'altra, mi venivano rifiutati e richiesti degli altri. Il sito non ha alcuna intenzione di sbloccare il mio conto gioco

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Dear Wabisabi79,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Was €500 the full balance that remained on your account before it was blocked?
• Did the casino communicate the reason for blocking your account?
• Could you please clarify approximately when your account was blocked?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

They weren't winnings, but simply the deposit I played through once and attempted to withdraw, which I played through again at the casino. I signed up with their welcome promotion at the casino and didn't even claim the bonus. I wasn't informed of the block, but was simply asked for endless documents for withdrawals, which I promptly sent each time. The account has been blocked since September 4, 2025.

Non erano vincite ma semplicemente il deposito rigiocato una volta e provato a prelevare, rigiocato al casinò. Mi sono iscritta con la loro promozione di benvenutoo casinò e non ho nemmeno riscosso il fun bonus. Non mi è stato comunicato il blocco ma solo richiesto documenti infiniti per prelievo che ho prontamente ogni volta mandato. Il conto è bloccato dal 4 settembre 2025

Dear seleniamicco,

Could you please clarify whether you are still currently in communication with the casino regarding the verification and the return of your funds?

• When was the last time the casino contacted you or requested an additional document?
• Are you still actively submitting the requested documents, or did the communication with the casino stop at some point?
• If possible, please forward or attach your most recent communication with the casino regarding the verification or your €500 balance.

Thank you,

Karla M.