ElaBet Casino - Se ha retrasado el pago de las ganancias del jugador.

I won the amount of €750 and when I went to withdraw it by bank transfer and saw that the amount of €750 was available for withdrawal, it threw me out and suddenly the amount that was available for withdrawal disappeared and only the withheld tax from my winnings remained visible.

Since yesterday I've been waiting for the money to be returned to my account so I can withdraw it.

They don't give me any answer other than that there is a technical issue.

While yesterday they told me that the issue would be resolved by the end of yesterday's day and today nothing has changed.

When I contact customer service by phone, they have no answer for me.

They don't even have safety locks in cases like this.

It's like they stole it from me and they're not giving me any answers.

I really need your help to get the amount I won legally, please, and my company has made it disappear.

Thank you very much

Κερδισα το ποσο των 750€ και οταν πηγα να το κανω αναληψη με bank transfer και ενω ειδα οτι το ποσο των 750 ηταν διαθεσιμο για αναληψη,με πεταξε εξω και ξαφνικα το ποσο που ηταν διαθεσιμο για αναληψη εξαφανιστηκε και εμεινε εμφανες μονο ο παρακρατουμενος φορος απο το κερδο μου

Απο χθες ενω περιμενω να μου επιστρεψουν τα χρηματα στο λογαριασμο για να τα κανω αναληψη

Δεν μου δινουν καμια απαντηση εκτος απο το οτι υπαρχει τεχνικο ζητημα

Ενω εχθες μου ανεφεραν οτι το ζητημα θα επιλυθει μεχρι το τελος την χθεσινης μερας και σημερα δεν εχει αλλαξει τπτ

Καθως επικοινωνω τηλεφωνικα με την εξυπηρετηση πελατων δεν εχουν να μου δωσουν καμια απαντηση

Ουτε καν εχουν δικλειδα ασφαλειας σε τετοιες περιπτωσεις

Ειναι σαν να μου τα εχουν κλεψει και δεν μου δινουν καμια απαντηση

Παρακαλω πολυ την βοηθεια σας για να παρω το ποσο που κερδισα νομιμα παρακαλω και η εταιρεια μου το εξαφανισε

Ευχαριστω πολυ

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nak_1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nak_1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla