Eternal Slots Casino - Los fondos del jugador y la solicitud de retiro han sido confiscados.

I am a VIP depositing player who does not use bonuses when depositing, always clean crypto. When I attempted to cash out, they deleted my 5000 withdrawal request amount and my remaining balance of 1170. USD

My account clearly showed that I was playing on my second clean deposit amount in a row(attached receipts), and showed no bonus funds applied to either of my last two deposits(account history pic). I do not use bonuses when I deposit. My balance at the time of both deposits, prior to my withdrawal request, was less than $1 and I not under restrictions of any sort. I am fully verified for withdrawals and have done so in small amounts previously at Eternal, a couple times.

They suddenly just deleted record of my entire account including the amount of my withdrawal request, my remaining account balance, and my account and game history. They are NOT paying me anything. 

MY WITHDRAWAL REQUEST AMOUNT, AND MY REMAINING ACCOUNT BALANCE WERE BOTH DELETED- TOTALING OVER $6300. Account History demonstrates: These winnings were from using funds deposited clean, and my last transactions were two, sequential, clean deposited crypto amounts, free of any bonus terms, made in the same 20 hour period. Prior to these clean deposits, I was credited $7.42 in Withdrawable cash back which I clearly busted out and lost quickly in several plays.

These guys robbed me. I am not a novice lacking understanding of the terms and rules in effect, I study and understand them clearly. I do not deposit with a bonus- ever. All I get in response from Eternal is a hodgepodge of changing, hastily put together assertions about non existent chips I never redeemed and mixed funds (I don't do this and don't deposit if my balance is above 20 cents) These statements are obviously and easily demonstrated to be inaccurate and false by their own records(unaltered or revised), and by my own, and by simple player habits over the last almost two years I've played there. I've deposited so much at Eternal I could buy a house or at least a couple year old Ferrari. They will not talk to me about this issue and it is useless to consider more invented excuses from them. They want me to just drop it, like oops, we don't have a license so sorry. go away. I won't. 

I have formally requested a casino/player conflict resolution meeting with an independent mediator and requested a formal audit of my VIP player account. Eternal is silent and will not respond or assist in this regard. Thank You for Your Help,

Justin B***

Dear jbgcconsults,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal request from your account.

To better understand the situation and assist you effectively, could you please provide some additional details by answering the following questions:

• Can you clarify the exact dates of your withdrawal attempts?
• Did you save any proof that you had this amount in your account, such as a withdrawal request confirmation or other screenshots?
• Do I understand correctly that the casino accused you of mixing funds?

Your cooperation in providing these details will help us investigate and work towards a resolution. It is crucial for us to have the complete picture in order to address your concerns properly.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear jbgcconsults,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

And yes, you accused me of co mingling funds, about $7 USD, which is demonstrably inaccurate, untrue, and ridiculous. You attempt to use this lie as your reasoning for a $6170 illegal confiscation of my entire, unrestricted account balance. Even by your own invented reasoning and excuse it lacks credibility or cause for such an action.

YOUR OWN EXCUSE AND REASONING IS A DIRECT STATEMENT BY ETERNAL SLOTS MANAGEMENT OF HAVING, IN EFFECT, DIRECTED AND ORGANIZED INTENT, ACTIVE PROCEDURES AND IN HOUSE ACTIONS, AND APPLY THESE MANEUVERS FOR THE PURPOSE OF ILLEGALLY DEFRAUDING DEPOSITING PLAYERS OUT OF LARGE WIN AMOUNTS, BUT NOT LIMITED TO LARGER AMOUNTS ONLY, AND HAS AND WILL AS COMPANY PROCEDURE TO INSTANTLY VOID, CONFISCATE, AND DELETE YOUR ENTIRE BALANCE, WINS, ACCOUNT, DEPOSITS, HISTORY, EVERYTHING!!

Dude! This did not occur to you guys? It did to me, and it will to future depositing players, even if they ignore your safety index, the ultimate purchase decision will be to deposit elsewhere. Players don't risk depositing at places that blatantly state procedures like this as their standard policy!! Feel free to report or disclose your pay out records and let's see if there are a reasonable honest amount of large wins paid out, please FEEL FREE, mitigate the inevitable and rapid erosion of player confidence.

To be clear: ETERNAL SLOTS HAS CLEARLY AND DEFINITIVELY STATED THAT THEIR CASINO PROCEDURE IS TO ADD SMALL IMPERCEPTIBLE AMOUNTS TO ACCOUNT BALANCES, WITHOUT PLAYER CONSENT OR KNOWLEDGE, THEREBY CO MINGLING FUNDS, TO BE ABLE TO CONFISCATE ALL OF THE PLAYERS FUNDS AND WINNINGS. IT HAS ALSO BEEN SHOWN THAT THEY REVISE DEPOSIT TIMES TO ALLOW FRAUD, AND REDACT OR DELETE ACCOUNT HISTORY. It appears large wins are immediately confiscated. One would have to assume all wins are targeted though. Eternal Slots then refuses to acknowledge the players request for an objective, independent account audit and dispute resolution meeting.

We all know some bad actors and operators do things like this, but I've yet to see more than a couple casinos reckless, unrefined, and dishonest enough to do so openly and indicate active direction, internally, to act in a fraudulent way to steal from players as company policy. Welcome to that club Eternal. That is enough to put you out of business, and it should.

My deposits, play, and withdrawal requests were compliant with all rules, were unrestricted by terms other than those applicable to play with clean deposited funds, if any, and I did not violate any terms of our agreement. You Eternal Slots Rascals know it too! Simple as that. I have uploaded pics and On Chain transaction records, and pics of history revisions and time changes, balance pics and screenshots of Galaxy Blast showing 5000X with my bet clearly active still when suddenly going to the lobby(that's about $365,000), etc etc. I emailed them to support, pit boss, everyone at Eternalslots.com. You guys know exactly who I am and what withdrawal this is about.

Thank you very much for your reply, jbgcconsults. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear jbgcconsults,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Does Eternal Slots wish to update me about the status of my withdrawal? Are they wishing for me to provide a crypto wallet address, or confirm the one I used at the time of requesting withdrawal? I have collected all my records on my end. I have had the information concerning my play, clean deposits, withdrawal request, and any bonuses redeemed by me, as well as my deleted remaining balance, interpreted by two impartial and qualified interpreters of such data.

I have before, and again am requesting to present this information in a conflict resolution meeting with an objective outside mediator present, and to have an impartial account audit performed, and that history of play, timing, and amounts, be made available to me for consideration at this resolution meeting, so we can identify the point of conflict, transparently, and resolve this issue, which seems to be over relevant discrepancies.

I have received no response from the casino Eternal Slots at this time, my requests have not been addressed, no resolution scheduled or audit performed. The facts are very clear. Simply reviewing the information both parties have, become an accelerated priority. It's as simple as that.

Kristina, your efforts are greatly appreciated. I sincerely thank you for reaching out.

Or, alternately, do the correct action, Eternal Slots, and send my funds, prioritize my withdrawal request to the crypto wallet I submitted, and then subsequently address the balance that was deleted. If I receive the withdrawal request funds, I will be happy to resolve the balance in private. Thank you, all.

Undoubtably, Eternal Slots has the this information they request. I wish to present mine at a formal resolution meeting and have their version of facts, and an independent audit available to me. I see only the same response from them requesting information which they should have in an anadultered form. As the amount of this issue is over $6000.00, I don't see why we cant come to an agreement at a private meeting according the terms of the applicable conflict resolution procedure. I have provided records and screenshots of the day of the dispute to Eternal Slots, for their reference, so they can address the issue. Our records do not correlate. They are using mere seconds, and a few pennies, both clearly not accurate or reflected to my own records and those of blockchain and onchain and other sources, to stubbornly deny due process and transparent resolution.

I think we all can figure out the motivation.

I apologize, but I haven't received any emails from you yet. Can you please forward the communication between you and the casino to me, so we can proceed with this complaint?

Do you wish me to use kristina.s@casino.guru ?. I did not email you directly, I thought my response on this thread was sufficient. I will email you immediately using this email. Thanks you.

Please read my messages carefully and provide the requested information. I didn't ask you to write me an email; I asked you to forward the communication between you and the casino to my email address. This is the third and final time I am making this request, and if you fail to submit the necessary information, we won't be able to proceed with this case. Thank you for your understanding.

Dear jbgcconsults,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru