Europa777 Casino - Se cancela el retiro del jugador.

Hi, I had a bonus - successfully wagered - deposited and wanted to withdraw €50... everything was fine up to this point and suddenly I get this email!????

hi ich hatte einen bonus - erfolgreich gewaggert - habe eingezahlt und wollte 50€ auszahlen... alles korrekt bis hier hin und aufeinmal bekomme ich diese email!????

Dear Ricco888,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Europa777 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Was it your first withdrawal request at the casino?
• Did you pass the verification before requesting a withdrawal?  
• Have you ever used a Postman tool or any other API platform to access the casino's website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

I played normal and legal slots like Big Bass Bonanza, just like I did a while ago at Canafa777 where everything worked smoothly.

It was my first withdrawal request at the casino.

I was fully verified.

I don't even know what these tools are supposed to be... I played normally via Chrome and at the end I wanted to cash out like I do at any other casino where I play. I have no idea what they're accusing me of.

Ich habe normale und erlaubte Slots gespielt wie zb Big Bass Bonanza, alles genau wie vor einger Zeit bei Canafa777 wo alles reibungslos funktioniert hat.

Es war meine erste Auszahlungsanforderung im Casino.

Ich war vollständig Verifiziert.

Ich wüsste nichtmal was diese Tools sein sollen... Ich habe ganz normal über Chrome gespielt und wollte am Ende ganz normal auszahlen wie bei jedem anderen Casino wo ich spiele, ich habe keine Ahnung was die mir unterstellen.

Thank you very much for your reply, Ricco888. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

That's what I was told in live support...

das wurde mir auch im live support gesagt...

Thank you very much, Ricco888, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Ricco888,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Europa777 Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

That said, I’ve already contacted their team through an alternative channel, forwarding the details of your issue along with an invitation for them to create a representative account on our platform. I’ll keep you informed here as soon as I receive any updates.

Thank you for your understanding and patience.

Best regards,

Kubo

Thank you very much, I haven't received any notification yet and can no longer log in.

vielen lieben dank, ich habe bis heute keine Mitteilung bekommen und kann mich auch nicht mehr einloggen.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ricco888,

I apologize for the delayed response. I must admit that I received the casino’s reply via email back on July 11, but unfortunately, it was overlooked among other messages.

I’m currently reviewing the information provided by the casino and will inform you once the review is complete or if there are any developments in the process.

Thank you for your patience and understanding.

Dear Ricco888,

Thank you for your patience while we conducted a thorough review of your case.

After carefully examining the evidence provided by the casino, I regret to inform you that we are unable to assist you further in this matter. The materials submitted clearly support the casino’s claim that third-party tools were used to bypass elements of their platform, in order to gain an unfair advantage through bonus exploitation.

Such actions are a direct violation of the casino’s Terms & Conditions, and as a result, we support their decision in this instance.

For future reference, I strongly advise against using any tools or methods that do not align with fair and genuine gameplay, as they may lead to similar consequences.

While I understand this may not be the outcome you were hoping for, we remain available to support you with any future concerns or issues you may encounter with this or other casinos.

Thank you for your understanding.

Best regards,

Kubo