Evobet Casino - Las ganancias de los jugadores han sido confiscadas repetidamente.

I am filing this complaint regarding repeated and unjustified confiscation of my winnings by the casino.

My first withdrawal request of approximately €1,000 was cancelled. The casino requested identity verification, including a selfie with my ID card, which I provided immediately. Three days later, instead of processing the withdrawal, the casino informed me that all my winnings had been confiscated, citing a generic clause (5.9.5) and accusing me of VPN usage, bonus abuse, or fraudulent activity.

These accusations are completely false. I live in a European country and have always accessed my account from the same location and IP address. I have never used a VPN, proxy, or any IP-masking software. I did not take any bonuses, and I only played regular luck-based games.

After confiscating my winnings, the casino refunded only my €75 deposit but enforced a minimum withdrawal of €100. This forced me to wager again against my will just to be able to withdraw my own money. During this wagering, I won approximately €500. When I requested a withdrawal again, the casino cancelled it and repeated the same accusations, once again without providing any evidence.

As of now, the €75 deposit remains in my account but cannot be withdrawn due to the minimum withdrawal limit. Between yesterday and today, the casino has confiscated a total of approximately €1,350 of my winnings through this practice.

The casino has never provided any concrete proof such as IP logs, timestamps, or verification reports to support their accusations. They rely solely on vague "reasonable suspicion" wording to confiscate winnings, which I believe is abusive and unfair.

My account remains accessible, I have complied with all verification requests, and there is no valid reason for these confiscations. I respectfully request a full review of this case and the payment of my confiscated winnings.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have your documents been reviewed and approved by the casino's KYC department, or was your account blocked before your account was successfully verified?
• Which documents did you send to the casino for identity verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Veronica,I would like to add that, in addition to my ID and selfie, I also submitted a proof of address (bank statement) as part of the KYC verification process.All requested documents were provided, reviewed, and accepted by the casino, and my account remained active after the verification was completed.Please let me know if any further information or documentation is required from my side.Kind regards,Bechir

Dear Veronica,Thank you for your response and for reviewing my complaint. Please find my answers below:KYC verification:Yes, my documents were reviewed and approved by the casino’s KYC department. My account was not blocked and remains active. I can still log in normally.Documents submitted:I submitted a photo of my official government-issued ID and a selfie holding the same ID. The verification was confirmed by the casino.Type of games played:I only played luck-based casino games, mainly live casino games provided by Evolution. I did not place any sports bets.I would also like to clarify that I did not use any VPN or proxy, I did not claim or use any bonuses, and no evidence was provided by the casino to support the accusations used to confiscate my winnings.Please let me know if any additional information or documents are required. I am fully willing to cooperate.Kind regards,Bechir

I would like to clearly explain what happened from the beginning:In the first case, I requested a withdrawal, and the casino confiscated €925 of my winnings, returning only my original deposit of €75.Since the casino has a minimum withdrawal limit of €100, I was unable to withdraw my deposit. Therefore, I was forced to play again only to reach the minimum withdrawal amount. During this play, my balance increased to €500.I then requested a withdrawal of €500, but the casino rejected the withdrawal again, returned €75 once more, and confiscated €425 of my winnings.After that, with only €75 left in my account and still unable to withdraw due to the €100 minimum withdrawal requirement, I was forced again to play only to reach €100.Once my balance reached €100, I submitted a withdrawal request, and after approximately 3 days, the withdrawal was finally approved and paid.This clearly shows that the casino:Pays small amounts onlyRepeatedly refuses to pay larger winningsDespite my account being fully verified and not blockedFinally, I would like to emphasize that I am requesting only one thing:If the casino claims that I violated the Terms and Conditions (VPN usage, bonus abuse, or any other prohibited activity), I formally request clear and verifiable evidence supporting these accusations, such as IP logs, technical reports, or any concrete proof.I kindly ask Casino.Guru to assist me in requesting this evidence from the casino or to ask the casino to reconsider the confiscation of my winnings.

Hello Bechir,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Bechir,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Evobet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Evobet Casino. I wish I could be of more help. The casino can reopen this complaint anytime.