Extreme Spins Casino - El retiro del jugador se ha retrasado.

I have contacted support several times now, always the same sentence, it will be processed soon, their processing time is up to 21 days.......I have been waiting for my money for 6 weeks.

Ich habe jetzt mehrmals den Support kontaktiert, immer der selbe Satz,es wird bald bearbeitet,ihre Bearbeitung zeit beträgt bis zu 21 Tage.......ich warte schon 6 Wochen auf mein geld

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Extreme Spins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal request?
• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

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Dear Curlys1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, sorry I'm new and didn't know that I would get answers, thought you could only lodge a complaint sorry

Hallo,sorry bin neu und wusste nicht das ich antworten bekomme,dachte man könnte nur Beschwerde einlegen sorry

Yes, I previously had a bonus where I had to wager 3150, which I did!

I initially requested a withdrawal of €500 from my winnings because I didn't know exactly what the payout limit was.

I have successfully completed my KFC verification.

I'm now in my 8th week of waiting, and I'm worried about the balance I still have in my account???

Surely there must be legal recourse against this? It's fraud, embezzlement, theft...

LG Curlys1970

Ja ich hatte zuvor einen Bonus wo ich 3150 umsetzen musste,was ich gemacht habe!

Von meinen gewinnen habe ich erstmal 500€ Auszahlung beauftragt weil ich nicht genau wusste was sie an Limit von Auszahlungen haben.

Meine KFC VERIFIZIERUNG habe ich erfolgreich abgeschlossen.

Jetzt geht es schon in die 8 Woche die ich warte,und vorallem hab ich sorgen mit dem Guthaben was ich noch auf meinem Konto habe???

Man muss doch rechtlich dagegen angehen können? Es ist Betrug Unterschlagung Diebstahl.....

LG Curlys1970

Dear player, thank you for the reply. Could you please share a screenshot of your withdrawal request at the casino and share it with us?

Could you please also forward all the relevant communication between you and the casino to [email protected]?

Alternatively, you can post all the screenshots here in the complaint thread. Thank you in advance.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Many thanks also to the team for their efforts, but if there is no response, I will definitely hire legal advice, as I have legal protection insurance and my lawyer already told me on the phone that I can sue, as I have saved all chats/bonus payments etc., but I should file criminal charges first, but perhaps it can be resolved reasonably, at least I hope so.

LG

Vielen Dank auch ans Team, für Ihre Bemühungen, sollte jedoch keine Reaktion kommen, werde ich definitiv Rechtsbeistand beauftragen,da ich Rechtsschutz versichert bin und mein Rechtsanwalt mir schon am Telefon mitteilte das ich es einklagen kann,da ich alle chats/ Boni Auszahlung ect alles gespeichert habe,soll aber erst Strafanzeigen Stellen, aber vieleicht lässt es sich ja vernünftig regeln hoffe ich zumindest.

LG

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Extreme Spins Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Hello, sorry, which cancellation?

It's about a payout of €500, which I've been waiting for for almost 10 weeks.

Hallo, sorry welchen wiederruf?

Es geht um eine Auszahlung von 500€ wo ich jetzt fast 10 Wochen drauf warte.

I contacted customer service again today, and the same conversation again. It's being reviewed and will be processed soon. I have priority now and should be processed quickly. I really don't understand why they treat players who leave a lot of money like this.

Heute noch mal den Kundendienst kontaktiert,wieder das selbe Gespräch,,, es wird geprüft und es wird bald bearbeitet,ich habe jetzt Priorität und soll schnell bearbeitet werden....ich verstehe echt nicht das man so mit Spielern umgeht die ne menge geld da lassen......

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Okay then it's time to wait

LG

Okay dann heißt es.....warten

LG

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi