Fan-Sport Casino - El retiro del jugador se retrasa.

I played at the casino and placed sports bets.

I would like to withdraw my money now, but this is not possible.

According to the T&C, there are no payout limits, such as daily/weekly/monthly.

All the money was earned through gameplay WITHOUT BONUSES!!

Ich habe bei dem Casino gespielt und Sportwetten abgegeben.

Möchte nun mein Geld abheben und dies ist nicht möglich.

Laut T&C gibt es keine Auszahlungslimits, wie z.B. täglich/wöchentlich/monatlich.

Das Geld ist alles erspielt worden OHNE BONUSSE!!

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Dear misteredgar, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Fan-Sport Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Is your account fully accessible to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hello everyone,

I can answer all three questions with a clear YES.

I have already received payouts, but now I'm getting a message that I can only withdraw a maximum of €200 per day.

I always use the same withdrawal method (bank transfer) and deposit method (Apple Pay).

With that payout speed, it would take me 158 days to receive my money, which is more than 5 months!!

According to the terms and conditions, there is no limit to the payout (per day/week/month).

Hallo zusammen,

ich kann alle drei Fragen mit einem klaren JA beantworten.

Ich habe schon Auszahlungen erhalten nun bekomme ich die Meldung das ich maximal 200€ auszahlen kann pro Tag.

Ich nutze immer die selbe Auszahlmethode (Banküberweisung) und Einzahlung (Apple Pay).

Bei der Auszahlgeschwindigkeit bräuchte ich 158 Tage um mein Geld zu erhalten also mehr als 5 Monate!!

Laut terms und conditions gibt es keine Limitierung der Auszahlung ( pro Tag/ Woche/ Monat).

Dear misteredgar,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear misteredgar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru