FanDuel Casino Ontario - El retiro del jugador se ha retrasado y la cuenta está suspendida.

On May 21, 2025 I requested a withdrawal from Fanduel. They advised it would take 3 to 5 business days and was being processed. On May 26, 2025 I advised Fanduel Live Chat I got into a car accident and was wondering when I should expect my withdrawal. Each agent always provides a FAQ info which I am able to locate myself. In other words no help received.

I also asked for clarification on the Transaction History Tab which showed my withdrawal was approved on 2025-05-21. The same day the withdrawal was requested.

Fanduel then suspended my account and made me reply to an email with information about my personal life and finances. A real casino doesn't even do that. In the email it stated if I don't reply my account would be permanently banned. What a threat. I do not appreciate this kind of service when asking for clarification on misleading information showing in the Fanduel App.

It has now been a week where I have not received any updates or responses. When I contacted live support they always say they cannot help but can only escalate it.

I have contact igaming ontario and agco to report this matter but I am waiting for a response.

I feel very limited not being able to report the service received from Fanduel Agents. I have never had this experience with any other entertainment casino/sports sites.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FanDuel Casino Ontario.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino and when exactly your account was blocked?
• Did you respond to the casino's responsible gambling questionnaire point by point? Have you received any response from the casino support?
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Neesiie13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru