FantasyBet Casino - La retirada del jugador se ha retrasado.

A €2000 withdrawal has not been paid out! Support's response was the same as always – absolutely nothing! Scam casino.

2000€ Auszahlung wird nicht ausgezalt! Support gleiche reaktion wie immer alsoo nichts! Scamer casino

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

KYC is completely complete according to support (see screenshot).

Kyc ist völlig abgeschlossen laut support siehe screenshot

Still haven't received your payment after 9 days!

Seit 9 Tagen immer noch keine Auszalung erhalten!

Dear kikiokoke12222, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

I've never claimed a payout before, this is my first time, and I didn't use any BLINi! They just hold onto it. Go there.

Habe noch nie eine Auszahlubg beansprucht das erste mal , keine blni benutzt!! Die halten nur. Hin

This is pure fraud, what the casino is doing, and they refuse to pay out, giving only standard replies.

Das ist reinster Betrug was das casino macht und will nicht auszahlen , standart antworten mehr nicht

Do I have to wait another 7 days before CasinoGuru gets involved here?? That's a joke.

Muss ich jetzt wieder 7 tage warten bis sich casinoguru hier einschaltet?? Das ja ein Witz

The payout was cancelled by the casino without reason.

Auszahöung wurde ohne gund vom casino gecancelt

Another cancellation for no reason? Always the same old story.

Wieder eine stoenierung grundlos? Imemr das gleiche gerede

My account has now been deleted!!!!!!

Jetzt wurde mein account gelöscht!!!!!!

Hello!

Thank you for your message.

We would like to address the concerns raised regarding the withdrawal delay. The processing time was extended due to mandatory internal security and compliance checks, which are a standard and required part of ensuring safe and properly verified transactions. These procedures apply to all players and cannot be bypassed.

We can now confirm that your withdrawal has been fully approved and processed. The funds have been released to your selected payment method and will reflect according to the provider’s standard processing time.

We also want to clarify the statement regarding account deletion. This is incorrect. We do not delete player accounts without explicit request from the player or a legal/regulatory requirement. There are no restrictions or actions taken on our side affecting your account access.

We regret any inconvenience caused by the delay, but we do not accept implications of improper handling. Your withdrawal has been completed in full accordance with our procedures.

-The FantasyBet Team

The payment will be completed when the money has been received by me, which has not yet happened!

I want to clarify that several companies are now involved, including the company that issued the casino's license! So far, 13 days after my initial request, I haven't seen a single payout! I have neither my money nor the balance in my account!

die Ausszahlung ist dann abgeschlossen wenn das Geld bei mir eingegangen ist was bis jetzt nicht der Fall ist!!

ich möchte klarstellen dass hier mehere Firmen jetzt involwiert wurden ebnfalls die Firma wo dem Casino die Lizenz ausgestellt hat! Bis jetzt nach 13 Tage nach dem ersten Antragstellung ist nich keine Auszahlung passiert die ich visuell gesehen habe! Ich habe weder mein Geld noch das Guthaben auf dem Konto!

hahaha

hahahha

Day 15 and still no money recieved! 15 days shame on you!!!!

The money has been paid out, the amount received! However, the negative review regarding the 15-day payout time remains!

Geld wurde ausbezahlt, betrag erhalten ! Negative bewertung bleibt aber bei 15 tage auszahlungszeit!

Dear Player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Best regards,

Attila Gorkij

Casino.Guru