Fast One Casino - La retirada del jugador se ha retrasado.

Hello,

I would like to file a complaint about a delayed withdrawal at FastOne Casino.

I made a withdrawal of €1,274.79 on September 8, 2026, and the withdrawal has been in the casino's system in SUCCESS status for a couple of weeks. However, the money still hasn't arrived in my bank account.

I have completed all required KYC identity verifications.

I was initially told by the casino's customer service that if the money did not appear in my account within five business days, I should contact them again.

I followed their instructions and contacted them on September 17th because the money had not arrived. At that time, I was informed that the matter had been transferred to the relevant team for further investigation.

Since then, I have contacted the casino several times, but I keep getting the same answer: I have to wait while the expert team looks into the matter.

However, I have not been given any concrete information about where my money is, why the withdrawal is delayed, or when I can expect to receive it.

This is really frustrating because I have followed all the instructions given by the casino and waited patiently. The withdrawal is showing as successful in the casino's own system, but I have not received my money.

I understand that clearing up payments can take time, but waiting this long without a concrete explanation or solution seems unreasonable.

I hope Casino Guru can help me sort this out and that FastOne Casino will finally provide a proper explanation of my withdrawal situation and pay me the €1,274.79 I am owed as soon as possible. Attached is a picture of my withdrawal.

Hei,

Haluan tehdä valituksen FastOne Casinon viivästyneestä kotiutuksesta.

Olen tehnyt 1 274,79 € kotiutuksen 8.9.2026, ja kotiutus on ollut kasinon järjestelmässä SUCCESS-tilassa jo pari viikkoa. Rahat eivät kuitenkaan ole vieläkään saapuneet pankkitililleni.

Olen suorittanut kaikki vaaditut KYC-henkilöllisyysvahvistukset.

Kasinon asiakaspalvelusta minulle kerrottiin alun perin, että mikäli rahat eivät näy tililläni viiden arkipäivän kuluessa, minun tulee ottaa heihin uudelleen yhteyttä.

Toimin heidän ohjeidensa mukaisesti ja otin yhteyttä 17.9., koska rahoja ei ollut saapunut. Tällöin minulle ilmoitettiin, että asia on siirretty asiasta vastaavalle tiimille tarkempaa selvitystä varten.

Tämän jälkeen olen ollut kasinoon yhteydessä useita kertoja, mutta saan jatkuvasti saman vastauksen: minun täytyy odottaa, koska asiantuntijatiimi selvittää asiaa.

Minulle ei kuitenkaan ole annettu mitään konkreettista tietoa siitä, missä rahani ovat, miksi kotiutus viivästyy tai milloin voin odottaa saavani ne.

Tilanne on todella turhauttava, sillä olen noudattanut kaikkia kasinon antamia ohjeita ja odottanut kärsivällisesti. Kotiutus näkyy kasinon omassa järjestelmässä onnistuneena, mutta en ole saanut rahojani.

Ymmärrän, että maksujen selvittäminen voi viedä aikaa, mutta näin pitkä odottaminen ilman konkreettista selvitystä tai ratkaisua tuntuu kohtuuttomalta.

Toivon Casino Gurun apua asian selvittämisessä ja siinä, että FastOne Casino antaisi vihdoin kunnollisen selvityksen kotiutukseni tilanteesta sekä maksaisi minulle kuuluvat 1 274,79 € mahdollisimman pian. Liiteenä vielä kuva kotiutuksestani

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Dear Challuz,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please clarify when exactly the status of the withdrawal request changed to "success"?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Challuz,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina