Fast Slots Casino - La cuenta del jugador ha sido cerrada.

I would like to file a complaint against Fast Slots.

At the time my account was closed, I had a balance of 1003 CAD.

The casino informed me that my account was closed due to an internal business decision and that they could no longer provide services to my account. No specific violation of the Terms and Conditions was mentioned.

I am requesting the payment of my remaining balance of 1003 CAD.

Thank you for your assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your response.

No, I have never made a successful withdrawal from this casino.

Yes, I submitted my identity documents for verification when requested.

I accumulated my winnings by playing Blackjack.

My winnings were accumulated without using any bonus.

My account was closed, and my balance of CAD 1,003 has not been paid. I respectfully request that the casino process the payment of my legitimate winnings or provide clear evidence of the specific Terms and Conditions that I allegedly violated. So far, I have only received a generic explanation stating that the decision was made after an internal commercial review.

Thank you for your assistance. I look forward to your reply.

Please forward me all communication regarding the closure of your account, as well as any other evidence that could be relevant to the investigation of your case at veronika.f@casino.guru. Thank you for your cooperation.

Dear fert,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru