FatFruit Casino - La cuenta del jugador está marcada como duplicada.

Hi, I hope you can help me. According to Fruit, I supposedly have two accounts, which doesn't make any sense since I only have one account that I use to play at casinos. I wrote to support, and they told me that my first name, last name, and birthday match, but not the rest. That doesn't make any sense, do you understand what I mean?

Servus ich hoffe sie können mir helfen laut Fruit hab ich angeblich 2 Konten was aber kein SINN ergibt da ich bloß ein Konto habe womit ich ihn Casinos Spiele und ich hab mit dem SUPPORT geschrieben und die sagen zu mir das mein Name Nachname und Bday übereinstimmend sind aber nicht der Rest das macht ja kein SINN verstehn sie was ich meine.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatFruit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, so I created the account on September 3rd and played at the casino for about 11 hours. I deposited €222 and received a 350% bonus.

After the bonus, I had €6,250 left in my account. I then requested a withdrawal of this amount: first €4,000 and then another €2,000.

On September 4th, the next day, I wanted to log in again to check the current status of my withdrawals. However, I suddenly received a message that my account had been deactivated and that I should contact support.

I did that afterwards. Following that, support accused me of having a duplicate account.

I will send you the chat history with support via email.

Servus Also, ich habe den Account am 3. September erstellt und ungefähr 11 Stunden im Casino gespielt. Ich habe 222 € eingezahlt und einen Bonus von 350 % erhalten.

Nach dem Bonus hatte ich noch 6.250 € auf meinem Account. Diesen Betrag habe ich anschließend zur Auszahlung angefordert: einmal 4.000 € und anschließend noch einmal 2.000 €.

Am 4. September, also am nächsten Tag, wollte ich mich wieder anmelden, um nachzuschauen, wie der aktuelle Stand meiner Auszahlungen ist. Plötzlich wurde mir jedoch angezeigt, dass mein Account deaktiviert wurde und ich mich an den Support wenden soll.

Das habe ich anschließend auch getan. Daraufhin wurde mir vom Support unterstellt, dass es sich bei meinem Account um einen Doppelaccount handeln würde.

Den Chatverlauf mit dem Support werde ich Ihnen per E-Mail zuschicken.