Fonbet Casino - La solicitud de retiro del jugador está retrasada.

Fonbet is highly criminal. They paid out 50,000 a few times and then stopped. Many people have problems with this dubious provider. They demand document after document, even confidential information that is none of their business.

I have verified the "path" of my deposits 100 percent. But that's still not enough for you. The account is verified!

Fonbet ist sehr kriminell. Sie haben ein paar mal 50k ausgezahlt und dann gestoppt. Viele haben Probleme mit diesem unserioesen Anbieter. Sie fordern Unterlagen ueber Untelagen an, auch vertrauliche Dinge,die sie nichts angehen.

Ich habe den " Pfad" meiner Einzahlungen zu 100 prozent nachgewiesen. trotzdem reicht es Ihnen nicht. Das Konto ist verifiziert!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm how much of your winnings you have withdrawn from the casino and how much is still left for you to withdraw, with evidence?
• When did you complete the verification of your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding verification requirements and the reasons for delaying the payouts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Denni976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Denni976. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message: (translated)

Hello,

Fonbet still hasn’t paid out. According to my German lawyer, this is definitely a case of fraud on Fonbet’s part. How can you help me?

Thanks for sharing an update.

Could you please respond to the following questions and provide evidence of the incident:

• Could you please confirm how much of your winnings you have withdrawn from the casino and how much is still left for you to withdraw, with evidence?
• When did you complete the verification of your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding verification requirements and the reasons for delaying the payouts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.