Fontan Casino - El jugador experimenta problemas con la autoexclusión y los límites de apuestas.

Hello

I have been repeatedly told that this is a German license upon asking.

No gaming experience - just lost my credits

Then 3 emails - no limit possible, self-exclusion cannot be activated, and they won't do it - steer clear - I'm taking this to a lawyer

Hallo

mir wurde auf Nachfrage mehrfach gesagt, dass das eine deutsche Lizenz ist.

kein Spielerlebnis - einfach weg das Guthaben

dann 3 Emails - keine Limit möglich, man kann sich nicht selbst ausschließen und es wird nicht gemacht - Hände weg - gebe ich zum Anwalt

Dear Madam51,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fontan Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is tomas@casino.guru
• Please include any relevant correspondence between you and the casino.
• Could you please specify if your account is currently accessible to you?
• Could you please specify what the disputed amount (€8500) refers to in this situation?

Thank you very much in advance.

Best regards,

Tomas

Dear Madam51,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello emails sent

no, currently no access because I threatened to contact the lawyer

Hallo Emails gesendet

nein aktuelle kein Zugriff weil ich mit dem Anwalt gedroht habe

Thanks for your messages.

Did you have any withdrawable balance on your casino account?

What does the amount of 8500€ refer to in this case, please?

Hello

no, no credit on it

However, I wouldn't have played if I had known that they didn't have a German license

there are 5800 deposits in total

Hallo

nein kein Guthaben drauf

allerdings hätte ich nicht gespielt wenn ich das gewusst hätte das die keine dt Lizenz haben

es sind 5800 Einzahlungen gesamt

Thanks for the confirmation.

I am sorry but if you deposited in the casino and risked your funds, we don't believe you are eligible for a refund reason being casino does not have a specific license.

Since your account has been closed, I am afraid there is not much else we can assist you with.

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Please let me know if there is anything else I might help you with, otherwise, your complaint will be closed.

Dear Madam51,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What can I say

I want my deposited money back

Was soll ich dazu sagen

ich möchte mein eingezahltes Geld zurück

I wish I could be of more help.

If the only reason for requesting a refund is that the casino doesn't hold a particular license, we can't help you.

I hope your other avenues for requesting a refund will be more successful.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry for the disappointing result of your complaint. Please do not hesitate to contact us if you run into issues with any online casino in the future.