Foxygold Casino - La cuenta del jugador ha sido cerrada.

They have closed my account and refuse to pay me because they said i have Broken terms and conditions.

All i did was to make a deposit and win normal bets.

Dear MikeCoD,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi, I've only played sports betting, I placed 3 bets and won all 3.

At no time was I asked for verification.

At no point did I want any bonus, however, when I entered they gave me a bonus of 540 euros, which I didn't use and when I withdrew I lost it.

I only played with real money

Hola, solo he jugado a apuestas deportivas, realice 3 apuestas y gane las 3.

En ningún momento se me solicito la verificación.

En ningún momento quise ningún bono, sin embargo al ingresar me dieron un bono de 540 euros, el cual no utilice y al retirar lo perdí.

Sólo jugué con dinero real

I've attached the email they sent me. I replied asking them to explain why I violated the terms and conditions, and they told me they couldn't give me that information.

I'm afraid they can't since I didn't do anything illegal, just log in and place the normal 3 bets.

Aquí adjunto el correo que me mandaron, les he contestado que me expliquen el motivo por el que he roto los términos y condiciones y me dicen que no me pueden dar esa información.

Me temo que no pueden ya que no hice nada ilegal, tan solo ingresar y realizar las 3 apuestas normales.

Thank you for your reply, MikeCoD. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.