Frumzi Casino - La cuenta del jugador ha sido cerrada.

Hello,

Without any reason, my account was simply closed. I have really played on many sites, but I have never experienced something like this. There are a lot of things wrong with this site. For one, I deposited several times because of great promotions like a 100% Casino Bonus or 100% Risk Free bet, and in the end, I am always told that the bonus team decided that I am not eligible for the bonus. I should have received €250 because I cleared two bonuses, but I didn't receive them. Additionally, I lost €800 this week, and therefore I should be entitled to €200 cashback on Monday, but my account was closed without any reason, even after multiple inquiries. It is a shame that Casinoguru advertises for this unreliable casino.

Guten Tag ,

ohne Grund wurde mein Konto einfach geschlossen. Ich habe wirklich auf vielen Seiten gespielt aber sowas hab ich noch nie erlebt. Bei dieser Seite stimmt vieles nicht. Zum einen habe ich mehrmals Einzahlungen getätigt wegen tollen Aktionen wie 100% Casino Bonus oder 100% Risk Free bet und am Ende heißt es immer das Bonus Team hat entschieden dass sie nicht geeignet für den Bonus sind. Dann hätte ich 250€ bekommen müssen, da ich 2 Boni freigespielt habe, habe diese auch nicht bekommen. Zudem habe ich diese Woche 800€ verloren, weshalb mir 200€ cashback am Montag zustehen würden, aber mein Account wurde ohne Angabe von Gründen, auch nach mehrfacher Anfrage einfach geschlossen. Es ist eine Schande dass Casinoguru Werbung für dieses unseriöse Casino macht.

Dear tiller522,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if any real funds are being held by the casino? If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid, there’s not much we can do for you. 

Thank you for your reply.

Best regards,

Kristina

Dear tiller522,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.