Frumzi Casino - La cuenta del jugador permanece abierta a pesar de la solicitud de autoexclusión.

Ladies and Gentlemen

I have an account at Frumzi, Spinsy, and Slotexo Ruby Casino. For several weeks now, I have been sending these casinos a message saying I want self-exclusion due to severe gambling addiction.

To date, my accounts have not been closed!

I also informed the support of these casinos that the company that operates these and other casinos is not allowed to allow any new openings using my email address!

Please provide information.

Best regards

Stefan

Sehr geehrte Damen und Herren,

Habe bei Frumzi, Spinsy, Slotexo Ruby Casino jeweils ein Account, seit mehreren Wochen sende ich diesen Casinos das ich eine Self-exclussion wegen schwerer Spielsucht wünsche!

Bis heute wurden meine Konten nicht geschlossen!

Habe den Support dieser Casinos auch mitgeteilt, dass das Unternehmen die diese Casinos und weitere Casinos betreibt auch keine neu Eröffnungen durch meine email Adresse zulassen darf!

Bitte um Info.

Mit freundlichen Grüßen

Stefan

Dear Plakat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To assist you better in this situation, could you please clarify the following details:

• Can you confirm that you sent the self-exclusion request to each of the casinos specifically? If so, how did you submit it (e.g., email, chat, etc.)?
• Could you provide any reference IDs or confirmation messages you received from the casinos regarding your self-exclusion request?
• Have you attempted to follow up with their support teams since your initial requests? If so, what responses did you receive?
• Would you like to forward any relevant communication or evidence regarding your self-exclusion request for this particular casino to me at tomas@casino.guru
• If you have similar issues with more online casinos, please submit a complaint for each one, as the complaints are handled for each casino separately.

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Mr. Tomas,

I sent an email to each casino! In the CC I sent dominika.l@casino.guru inserted.

Best regards

Stefan *****

Sehr geehrter Herr Tomas,

habe an jedes Casino ein Mail gesendet! Im CC habe ich an dominika.l@casino.guru eingefügt.

Mit freundlichen Grüßen

Stefan *****

Dear Plakat,

Did the casino close your account since your last post?

Please let me know.

Dear Mr. Tomas,

Only Frumzi Casino was closed! I receive requests from all other casinos to play with bonuses, and these have not been blocked.

Greetings

Sehr geehrter Herr Tomas,

nur das Frumzi Casino wurde geschlossen! Von allen anderen Casinos bekomme ich Aufforderung zum Spielen mit Bonuse und diese wurden nicht gesperrt.

lg

Thanks for the confirmation.

• If you have similar issues with more online casinos, please submit a complaint for each one, as the complaints are handled for each casino separately.

With your permission, we'll consider the issue in this casino resolved. Please let me know if there is anything else regarding the complaint for Frumzi Casino specifically.

I'll await your reply.

Dear Plakat

I am sorry for any misunderstanding, however, you will have to file a complaint for each casino through our complaint submission form: https://casinoguru-de.com/beschwerden/einreichen

Each complaint thread is reserved for issues with a single casino.

• May we consider the issue with Frumzi Casino resolved?

Please let me know.

Ladies and Gentlemen

I have an account at Slotexo Casino, and for several weeks now I've been sending this casino a message requesting self-exclusion due to severe gambling addiction.

To date, my accounts have not been closed!

I also informed the support of these casinos that the company that operates these and other casinos is not allowed to allow any new openings using my email address!

Please provide information.

Best regards

Stefan

Sehr geehrte Damen und Herren,

Habe bei Slotexo Casino ein Account, seit mehreren Wochen sende ich diesen Casino dasich eine Self-exclussion wegen schwerer Spielsucht wünsche!

Bis heute wurden meine Konten nicht geschlossen!

Habe den Support dieser Casinos auch mitgeteilt, dass das Unternehmen die diese Casinos und weitere Casinos betreibt auch keine neu Eröffnungen durch meine email Adresse zulassen darf!

Bitte um Info.

Mit freundlichen Grüßen

Stefan

Yes, the Frumzi Casino has been closed!

Thanks.

Ja, dass Frumzi Casino wurde geschlossen!

Danke.

Hello,

Slotexo and Ruby Casino are still not blocked! Get emails and bonuses to play with every day.

Please send them an email stating that my account will be closed and blocked immediately.

Thanks.

Request for information

Hallo,

Slotexo und Ruby Casino sind noch immer nicht gesperrt! Bekomme jeden Tag Mails und Bonusse zum Spielen.

Bitte senden Sie denen ein Mail, dass mein Account sofort geschlossen und gesperrt wird.

Danke.

Bitte um Info

Dear Plakat, Thanks for the update. I am glad Frumzi Casino finally closed your account.

Please submit a new complaint for each online casino you want to complain about. Posting the responses in this thread is not what I recommended. This thread is meant for the complaint against Frumzi Casino only.

Please use our complaint submission form https://casinoguru-de.com/beschwerden/einreichen to submit a new complaint for Slotexo and a separate complaint for Ruby Casino.

Thanks for your understanding.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru