Frumzi Casino - Los retiros de los jugadores se retrasan.

I submitted a withdrawal request on 06/01/25 for the amount of €500, and on 07/01/25, I made two more requests, each for €500.

There has been no update at all.

All they keep saying is to be patient, and they provide automated responses.

Έχω κάνει αίτημα ανάληψης από τις 06/01/25 το ποσό των 500€και στις 07/01/25 αλλά δύο αιτήματα από 500€ το κάθε ένα.

Δεν υπάρχει καμία ενημέρωση.

Το μόνο που λένε είναι να κάνω υπομονή και δίνουν αυτοματοποιημενες απαντήσεις.

Dear Aggelikh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

It assures that payment will be made within 3 or 4 days from the day of submission, and when a withdrawal is needed, they say it can take up to 14 days.

However, if identification is required, which you cannot do unless requested, it will take another week (at least).

This all happens so you can cancel the withdrawals and play the money again.

Διαβεβαιώνει ότι σε 3 ή σε 4 μέρες από την ημέρα υποβολής γίνεται ή πληρωμη και όταν χρειαστεί ανάληψη λένε ότι μπορεί και 14 μέρες.

Ωστόσο αν χρειαστεί και ταυτοποιηση που δεν μπορείς να την κάνεις αν δεν ζητηθεί θα χρειαστεί άλλη μια βδομαδα( τουλαχιστον)

Αυτά όλα συμβαίνουν για να ακυρώσεις τις αναλήψεις και να παίξεις ξανά τα λεφτα.

Thank you for your response. I understand that waiting can be frustrating, but from our experience, the majority of withdrawal requests are processed within the 14-day timeframe.

Have you received any updates regarding your withdrawal requests?

Could you please specify if you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

The withdrawals were made normally with a long delay, but they were made.

Οι αναλήψεις έγιναν κανονικά με μεγάλη καθυστέρηση αλλά έγιναν.

Dear Aggelikh,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru