Frumzi Casino - Los retiros de los jugadores se retrasan.

Hello, I have requested 3 withdrawals from the company!

1. 13/1/2025 50 euros
2. 16/1 420 euros
3. 20/1 200 euros

In total, 670 euros. Every day I send a message that 20 days have passed and every day they tell me the same thing: that they will do what they can!

Γεια σας,εχω ζητησει 3 αναληψεις απο την εταιρια!

1. 13/1/2025 50 ευρω
2. 16/1 420 ευρω
3. 20/1 200 ευρω

στο συνολο 670.καθε μερα στελνω μνμ οτι περασανε 20 ημερες και καθε μερα το ιδιο μου λενε.οτι θα κανουμε οτι μπορουμε!

Dear pirloo89,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening, I have made withdrawals. I have not been asked for verification. The winnings are all clear without bonuses.

Καλησπέρα,έχω κάνει αναλήψεις.δεν μου έχει ζητηθεί επαλήθευση.τα κέρδη είναι όλα καθαρά χωρίς μπόνους.

Thanks for your reply.

• Did the casino process at least one of the withdrawals from your original post?
• If the issue persists, could you please share screenshots of your withdrawal requests with the status visible?
• Please share them here or send the information to my email at tomas@casino.guru

Dear pirloo89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.