FS Casino - El jugador advierte sobre posibles retrasos en los retiros.

just a Warning to everyone: Please be careful before depositing on this site.

The platform claims that you must make a deposit before you can withdraw your funds. However, after depositing, many withdrawal options become unavailable or difficult to access.

They keep delaying withdrawal requests and make the process frustrating, hoping users continue playing until they lose all their money. A legitimate platform should allow smooth and transparent withdrawals, not create unnecessary obstacles.

My experience has been disappointing due to delayed payments, poor withdrawal support, and conditions that only appear after depositing. I strongly advise everyone to do their own research and think twice before sending money to this site.

Stay safe and protect your funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FS Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Is your balance left on your account unspent?
• Have you made deposits via Litecoin?
• Could you please share a screenshot of the error you receive when attempting to pay out?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you, Casino Guru, for your response.

What happened is that I was awarded free spins by the casino. After using the free spins, I managed to win and successfully completed all the wagering requirements attached to the bonus. Once the wagering was completed, I decided to withdraw my winnings.

However, when I attempted to make a withdrawal, I discovered that the withdrawal option was unavailable. I contacted customer support and was informed that I needed to make a one-time deposit before I could withdraw. Following their instructions, I made the required deposit.

After making the deposit, I tried to withdraw again, but the withdrawal option was still unavailable. I then tested all the available withdrawal methods and noticed that none of them were actually working or available for withdrawals.

I contacted customer support again and was told to wait 2–3 hours and then try again. Unfortunately, after waiting several hours, there was still no solution. I continued waiting for more than 24 hours, but the withdrawal issue remained unresolved.

Because of this prolonged delay and the lack of a working withdrawal method, I eventually lost both my winnings and the deposit I had made solely to meet the casino’s withdrawal requirement.

I believe this situation is unfair, as I fulfilled all wagering requirements, followed the instructions provided by customer support, and made the requested deposit, yet I was still unable to access my funds. 

How can an active casino keep deposits fully functional while making all withdrawal options unavailable? This raises serious concerns about their practices. If players are able to deposit money without any issues but cannot access any withdrawal method after winning, it creates the impression that the system is designed to encourage players to continue gambling until they eventually lose their winnings.

Dear Olaunited,

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, we may confront online casinos only regarding the balance still left to be paid out. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked; otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Olaunited,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru