FS Casino - El jugador cree que el reintegro se ha retrasado.

I'm waiting for payment and nothing

Estou aguardando pagamento e nada

Dear Fravr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

casino does not pay

Casino não paga

Casino does not pay or resolve

Casino não paga nem resolve

Dear Fravr,

Have you received your withdrawal from the casino yet?

No...they just screw me

Não...só me enrrolam

Since the 20th of last month, no payment has been made by the casino without trying to solve the problem. let's see with your help for them to pay me... a joy ended up becoming a sadness

Desde do dia 20 do mês passado sem pagamento só descaso do casino sem o mínimo de tentar solucionar o problema . vamos ver com ajuda de vocês para eles me pagarem...uma alegri acabou virando uma tristeza

Until today, nothing has been resolved on 06/03, it has been 16 days without paying me, he always invents that the payment provider is to blame, nor an email to try to solve

Até hoje nada de resolver dia06/03 já vai para 16 dias sem me pagar sempre inventa que culpa do provedor de pagamentos nem e-mail para tentar resolver

It's been 17 days and nothing from the casino to pay

Já se foram 17 dias e nada do casino pagar

They canceled the metadata now I had to redo it with another metado I hope it solves it now

Cancelaram o metado agora tive que refa:er com outro metado espero que agora resolva

Money falls today problem solved

Hoje cai dinheiro problema resolvido

Dear Fravr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru