FS Casino - Las ganancias del jugador han sido limitadas.

I made my registration at Vulkan.net with that my first deposit gave me 50 free spins, I did the spins and I made an amount of 200 reais and I continued playing and when I had an amount of 500 something the site made a conversion and put it as 100 reais, claiming that I would have completed the percentage for bonus earnings. But from what I understand this only happens if it is a no deposit bonus and mine was with a deposit and they were spins won from a deposit. I just want the value I earned and nothing else!

Fiz meu cadastro no Vulkan.net com isso meu primeiro depósito me dava 50 giros grátis, fiz o giros e fiz um montante de 200 reais e continuei jogando e quando estava com um montante de 500 e poucos o site fez uma conversão e colocou como 100 reais, alegando que eu teria completado a porcentagem para ganho de bônus. Mas pelo que entendo isso só acontece se for bônus sem depósito e o meu foi com depósito e foram giros ganhos a partir de um depósito. Eu só quero o valor que ganhei e mais nada !

Dear fcgs005,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which bonus you activated? If possible, please post here a link to the offer you redeemed.

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The link no longer exists, but the bonus activated was the welcome deposit, and I'm sure I was wrong.

Não tem mais o link, mas o bônus ativado foi o de boas vindas com depósito, e tenho certeza que fui lesado.

Hello, everyone.

Let me explain what happened. The thing is that the maximum amount of money transfer to the real balance after wagering, is x5 of the deposit amount, as specified in the rules of the bonus, which is available at the link: https://vulkan.bet/en/bonuses/casino-welcome-bonus

Dear fcgs005, You made a deposit of 20 BRL, so after wagering a bonus to the real balance transferred 100 BRL

Best regards

Hello everyone,

Thank you both for your replies.

fcgs005, it seems that you played with a bonus that has a maximum cashout limit. I am afraid that in this case there is not much more we could do. Casinos try to design their bonuses to be as attractive as possible, but they are allowed to set such limits and we do not consider it unfair.

I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

👍

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.