Gamba Casino - La cuenta del jugador ha sido cerrada por presunto abuso de múltiples cuentas.

I heard about Gamba.com so I decided to try it out. I created an account. I then saw they have a deposit bonus so I activated it and deposited $252.63 in USDC. I deposited from coinbase. I then wagered like normal until the wager unlock was over. I played a little bit more and then decided I wanted to withdraw since I was in profit. I withdrew my $30 USDT from the deposit bonus and it went through. I then withdrew my $252.63 USDC. I got an email saying my account was disabled. I tried to log in and I couldn't. So I contacted support and they said I was "Banned for multi account first deposit abuse." This was my first account and deposit. They then said "We on chain linked you to 20 other accounts doing the same exact thing" this cannot be possible since I deposited with coinbase which is a public wallet sending out thousands of transactions. Finally they said my account is "Your acocunt is perma locked" They robbed me of my money and I did not violate any TOS. This was literally my first account on Gamba. This was my deposit transaction https://solscan.io/tx/4YzN9qvTyL5FeWrf635fXBN5Y59zBKxkWJ6oKugiFdgKUkdWMc54FYX1UaZnTGdfdsqXeTjMP3yxdb4Jq3zbnPCp

This was my withdraw wallet https://solscan.io/account/HcGTCFKyHwjraVtCkj5qLthVBKxjsWkHy6rGQxUYFb2W#transfers

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at Gamba Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 
• Have you used a VPN or any proxy server to connect to the casino's website?
• Have you ever opened the website using a public wi-fi connection (e.g., in a shopping center, park, etc)? 
• Could you please advise if you have passed the KYC verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi,

Here is some of the answers to your questions!

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 

No, I live alone in my house I have had for a while.

Have you used a VPN or any proxy server to connect to the casino's website?

I don't this so.

Have you ever opened the website using a public wi-fi connection (e.g., in a shopping center, park, etc)? 

I have not I have only played at my house.

Could you please advise if you have passed the KYC verification? 

I did not since they did not ask me for any.

The only proof/reason they said they had was my wallet address. Which isn't even true. They did not mention any ip addresses.

Can you please explain how the deposit was sent from a common Coinbase 4 account/address and not your personal one? Have you used the same wallet address or wallet app to request your withdrawal to?

If you have any other relevant communication between you and the casino, could you please send it to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

So when you send crypto from any crypto exchange it comes from the crypto exchanges wallet. Anyone who is on coinbase can send funds from this address. I did not use the same wallet address or coinbase to withdraw to. I used a wallet address that is only mine and linked to me.

There has not been really any other communications from the casino.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear pekkapankakes,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Gamba Casino representative to join this conversation and participate in resolving this complaint.

Dear Gamba Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hi, the player was banned along with 5 other players that were all depositing exactly $250, wagering exactly $1.5k (because of our rollover requirement), collecting around $10 in bonuses by abusing our first deposit bonus and then withdrawing $255+.

Although we could not locate these accounts by IP or Address, we did notice a pattern that they all used the same affiliate code on all 5 accounts. All 5 accounts deposited exactly $250, wagered exactly $1.5k and then withdrew.

Please let me know what you think is best for us to do in this situation.

Dear Gamba Casino,

Thank you for your response and the information you have provided.

I am afraid that the provided information won't be sufficient. Are there any other similarities, like using the same device, similar nicknames, similar email addresses, same cookies, etc.?

I'll be awaiting your reply.

There should be no other similarities since this is my only account I have ever made. There would be no other accounts using the same device, similar nicknames, similar email, same cookies.

Ok, we have fully Unlocked his account, even though we are highly confident he is part of the abuser group.

Dear Gamba Casino,

Thank you for your response and your cooperation.

Dear pekkapankakes,

Could you confirm this information? Are you able to withdraw the funds from your account?

I'll be awaiting your reply.

First of all, I want to say thank you so much to casino guru for all of this help. I also want to say thank you to gamba for being willing to work it out here.

I did get access to my account and it has about $220 USDC in it. I was able to withdraw about $215 (since I lost a little bit). But when my account got closed it had $252.63 USDC in it. I am not sure where that roughly $30 went since the closure. I am wondering if Gamba could explain where that portion of my money went?

Hi Gamba,

That is correct, but that was my usdt balance. I never was able to withdraw any usdc which was the $252.63. I had $252.63 in my account right before it was suspended.

That is incorrect. your account has 0 profit, 250 deposited, 250 withdrawn

That is might be because the deposit bonus might not have counted as profit. You can check my withdraw history/attempts and clearly see before my account was banned I tried to withdraw $30 USDT + $252 USDC. The $30 went through before I was banned, but the $252 never did. When I got my account back I did not have the $252 in there. I will attach a screenshot of my withdraw history 🙂

Net profit: -$6

Total Deposits: $252.61

Total Withdrawals: $244.43

There are no oddities

Dear Gamba Casino,

Could you please provide us with the player's game log and transaction history? You can send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Sent

Dear Gamba Casino,

I have received only the transaction history. Could you kindly also provide us with the game log (gaming history)?

I'll be awaiting your reply.

Do we have any updates?

Sent Stefan

Dear Gamba Casino,

The provided game log does not show a current real-money balance at the given time. Could you please provide us with a game log which includes this information?

I'll be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I shared screenshots, the deposits, withdrawals, net profit line up. You are arguing against a claim of a $2 discrepancy.

Hi,

I would like to just step in and say it is a $30 discrepancy.

We have shared all data, the net profit, deposits and withdrawals all add up.

Hi,

It doesn't. I am guessing you guys are miss calculating it with the deposit bonus.

I have shared screenshots that prove otherwise to Stefan

Dear pekkapankakes,

I was provided with evidence from a casino representative, and it appears that you were eligible for only $ 214.28 USDC. Therefore, we believe that the case was resolved, as you have already received this amount.

We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru