Gamblezen Casino - El jugador tiene un problema de retiro.

I exchanged coins and got 15 reais, I got the betting requirements, and my balance remained 75 reais of real balance, I played and got 468.00 reais, I requested the withdrawal of 450.00 l, I received an email that the maximum withdrawal would be 75 reais, but I had already transformed the 75 reais into balance and real and I managed to win 465.00 reais, could you help me clarify these suits.

Troquei moedas e consegui 15 reais, consegui os requisitos de apostas, e ficou meu saldo 75 reais de saldo real, joguei e consegui 468,00 reais, solicitei o saque de 450,00 l, recebi um e mail que o saque máximo seria 75 reais, mas eu já tinha transformado os 75 reais em saldo e real e consegui ganhar 465,00 reais, poderiam me ajudar a esclarecer esses ternos.

Dear ericleo,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Gamblezen Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do you still have access to your account?
• Can you access your game history, please? Could you please forward it to my email katarina.d@casino.guru?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Hello,

We have carefully reviewed this case and can confirm that there was a mistake on our side. The amount of BRL 377.62 has already been returned to the player’s balance and is available for withdrawal according to the withdrawal limits.

We consider this matter resolved on our side, but of course we remain open for any further clarification if needed.

Best regards,

Gamblezen Casino

I received my winnings, the amount was in my account, I requested the withdrawal thanks for the help Katarina and Gamblezen's honesty, I will mark the complaint as resolved.

Recebi meus ganhos o valor estava na minha conta, solicitei o saque obrigado pela ajuda Katarina e honestidade do Gamblezen, vou marcar como resolvida a reclamação.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ericleo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina