GameSpot Casino - El jugador se enfrenta a un retraso en la verificación de su número de teléfono.

phone number verification cannot request a code, and after contacting customer service several times over several days, the only recommendation is to send an email to the security department.Meanwhile, the first email sent has not received a reply from the department, and every time you contact customer service, you will always be advised to send emails continuously. it's very unhelpful just to verify the mobile number it's been almost 1 week and no response from the department

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GameSpot Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Is your player's account verified? Did the casino request that you provide any documents to verify your identity and account? Which ones?
• Could you please share with me your communication with the casino when you attempted to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear deum,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru