Gangsta Casino - El retiro del jugador se ha retrasado.

I won 400 euros from the casino and the whole thing went smoothly. I've been waiting for a withdrawal for 2 weeks and when I asked about it by email after a week, they just said it shouldn't take more than a few days.

The withdrawal was originally promised to come in 2-3 days😀It seems like the casino is deliberately delaying the withdrawal...

Voitin kasinolta 400 euroa ja tein koko kyc homman hyväksytysti. Oln odottanut kotiutusta jo 2 viikkoa ja kun viikon jälkeen kysyin asiasta sähköpostilla sanottiin vaan että ei pitäisi mennä kuin muutama päivä.

Kotiutusta luvattiin että alunperin tulisi 2-3 päivässä😀Tuntuu että casino tahalleen viivyttelee kotiutusta...

Dear leevi10telkkala, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gangsta Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

I have not made any previous withdrawals.

And yes, I have passed the kyc verification.

And yes, bonus money was converted into real money.

En ole tehnyt aijempia kotiutuksia.

Ja kyllä olen läpäissyt kyc vahvistuksen.

Ja kyllä bonus rahasta kierrätetty oikeaksi rahaksi.

Thank you very much for your reply, leevi10telkkala. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much, leevi10telkkala, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello leevi10telkkala,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Gangsta Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Dear player and Guru administration, the payment of 400 euros was confirmed and paid on 2025-05-28 14:45:11

We apologize for the long delays and thank you for your patience player! Sincerely, Gangsta casino.

Dear leevi10telkkala,

I will be waiting for your confirmation. Please let me know here as soon as you receive the payment.

Dear leevi10telkkala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Michal
Casino.Guru