Gangsta Casino - La cuenta del jugador se autoexcluyó demasiado tarde.

I made several deposits, and on the 26th I asked to be excluded from the site, which was ignored, and yesterday I made two deposits of 100 and 50 euros, only after the second request my account was closed, I want a refund of the amount deposited.

Fiz vários depósitos ,sendo que no dia 26 pedi auto exclusão do site ,o mesmo foi ignorado,e ontem fiz 2 depósitos de 100 e 50 euros , só depois do segundo pedido a minha conta foi encerrada ,pretendo reembolso do valor depositado

Dear Avasantos,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Good afternoon I asked to be excluded from the site, as I sent in the screenshot I sent you, the casino did not give me any answer

Boa tarde pedi auto exclusão do site ,conforme mandei no print que lhe enviei ,o casino não me deu nenhuma resposta

Dear player and Guru administration , we sent to you email to clarify what problem u have, also by our rules in order to get closed u should tell us the reason and period of blocking

just because u didnt clarify anything , we didnt closed your account at first

And closed your account after second email even without reason and period

With respect, Gangsta casino!

Dear Gangsta Casino representative,

Thank you for getting in touch with us and providing more information regarding the player's problem.

Dear Avasantos,

I have not yet received any emails from you. Please kindly forward your account closure requests to veronika.f@casino.guru as mentioned in my previous reply.

Kindly note that if gambling addiction was not mentioned in any of your closure requests, we may not be able to assist you with refunding deposits lost during regular gameplay. Thank you for your understanding.

Dear Avasantos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.