GG.BET Casino - El jugador cree que el reintegro se ha retrasado.

I provided screenshots and photos to support Maxu that it was me, he began to demand a bank card statement, although it was not necessary before, I explain that I can only provide a statement of accounts but not cards, since we do not have such card statements in Lithuania, it stuck I don’t have a card for which, but there is another new FI on the card, I sent the same photo of the passport card and myself, but it didn’t suit him either !!! I provided a photo from the bank where the same card is shown new!! That is, I can invest money in this casino and withdraw no!??!! What nonsense!!! I demand payment that I won!!!

Я предоставила скрин шоты и фото супорту Maxu что это я, он начел требовать выписку банковскай карты хотя до этого не нужно было, я обьяснаю что выписку я могу предоставить только счёта но не карты паскольку у нас в Литве нету таких выписак по картам, он прилип к карте каторой нету но есть другая новая ФИ на карте та же самая фото карты паспорта и себя я отправила но ему и это не подошло!!! Я предоставила фото с банка где показана та же карта новая!! То есть деньги я могу в этот казино вложить а вывести нет!??!! Что за бред!!! Я требую выплоты что я выйграла!!!

Dear Inrika,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They don’t want to give me a withdrawal from a bank card that I don’t have, but there is another one !! And now I see that they canceled 150€, that is, I understand that they removed this amount?

Мне не хотят дать вывод иза банковской карты которой у меня нету но есть другая!! И сейчась я вижу что мне отменили 150€ то есть я понимаю что они эту сумму удалили?

Scammers!! Not only did they not want to give a withdrawal, they also deleted that amount by writing to me that I lost them, although I withdrew 150€ from 279€!!! How much can you cheat! It turns out that if I'm from Lithuania, they can easily deceive me!??

Аферисты!! Мало того что не хотят дать вывод так они ещё и удалили ту сумму написав мне что я их проиграла хотя с 279€ я сняла на вывод 150€!!! Сколько можно обманывать !! Выходит если я с Литвы так они легко могут меня обмануть!??

Do something!! I feel sorry for the money and spent nerves!!!

Сделайте что нибудь!! Мне жалко деняг и потраченых нервов!!!

Thank you very much for your reply, Inrika. Could you advise how much money is currently in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

At the moment 0 euros... And 150 have been canceled

На даный момент 0евро... И 150 отменили

Could you please advise if the casino explained why your winnings were canceled? Was it because you registered from a restricted country? Furthermore, I still have not received any communication between you and the casino. Would you be so kind as to forward it to me so that we can proceed with this complaint?

Dear Inrika,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.