GG.BET Casino - El jugador se enfrenta a una solicitud de retiro retrasada.

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Dear rikachoso,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• What documentation or information have you provided to GG.BET during the withdrawal process?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Petra,

Thank you very much for your assistance. Here is the information requested to move forward with the case:

Previous successful withdrawals: Yes, I have made previous withdrawals without any issues. I have attached screenshots of my transaction history showing successful withdrawals of $250 and $376 USD made on December 15th and 16th. This confirms that my account has already been validated and processed by the betting site.

Documentation provided: My account is fully verified (KYC complete). I have provided my ID and all the verifications requested by the platform at the time. I have not received any requests for additional documents during these 25 days of waiting (my first withdrawal attempt of $2,500 USD on January 29th was rejected 8 days later, and I initiated the $1,100 USD withdrawal on February 6th).

Regarding winnings and bonuses: The current winnings ($3,000 USD) were accumulated through legitimate bets. Although I previously activated a $250 USD bonus, the wagering requirements (rollover) were successfully met, and the bonus balance was converted to real money before generating the current winnings. GG.BET support has confirmed via email that there is "nothing wrong" with my account or withdrawals, confirming that there are no bonus violations. In addition to the bonus converted to real money, my deposit is also in my account balance and was never lost.

I have attached screenshots of my previous withdrawal history, the successful KYC verification of my account, the screenshot of the bonus successfully converted to real money ($250 USD on January 27th), and the recent communication with support where they acknowledge there are no technical issues.

I look forward to hearing from you. Thank you very much for your assistance.

Sincerely, Rikachoso.

Dear rikachoso,

Thank you for your reply and for providing the previous details.

To help us better understand your situation, could you please clarify the following:

• Could you please share the duration it took for your last successful withdrawal to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same method you used previously?
• Which type of games did you focus on — casino games or sports betting?
• Could you provide any additional communication you had with the casino? This may include screenshots, emails, or chat records.

You may send all relevant documents to: petra.h@casino.guru or alternatively, post your screenshots directly in the complaint thread.

Thank you again for your cooperation. We look forward to your reply.

Dear rikachoso,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru