GG.BET Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Hello, I have sent at least 20 emails with the requested documents with no success. So there is no payout. Because I'm supposed to take a photo with a credit card that I used 4 years ago that no longer exists (I even sent it in writing from the bank). They should be drawn merrily on slips of paper.

Hallo, ich habe mindestens 20 E-Mails mit den gebeten Dokumente eingesendet, ohne Erfolg. Auszahlung geht also nicht. Weil ich mit einer vor 4 Jahren genutzte Kreditkarte, die nicht mehr gibt's( habe ich sogar von der Bank schriftlich mit eingesendet) Foto machen soll. Lustig soll man sie auf Zettel malen.

Dear Johann30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

If I had only read the comments here before I opened a membership with ggbet, I would not have come up with such a brainy web. I no longer want the payout, but the cancellation of this nightmare (account).

I'm not doubly insane to keep going. Pokerstars verified and paid out 140000 within 6 hours. At ggbet they already have a problem for me 1000. And the next time I pay out, I don't do the same stories from customer service. Thanks to Casino Guru I'll stay as a member but I never want to deal with ggbet again. I also discourage everyone.

Peace

Hätte ich bloß vorher hier die Kommentare gelesen bevor ich eine Mitgliedschaft bei ggbet eröffnet habe, dann wäre mir so ein hirn Gespinst nicht eingefallen. Die Auszahlung will ich nicht mehr sonder die Kündigung dieses Albtraums(Account).

Ich bin doch nicht doppelt wahnsinnig weiter zu machen. Pokerstars hat 140000 innerhalb von 6 Stunde verifiziert und ausgezahlt. Bei ggbet hat man mir 1000 schon Problem. Und bei der nächsten Auszahlung die selben Geschichten vom Kundendienst tue ich mir nicht an. Vielen Dank an Casino Guru ich bleibe als Mitglied aber ggbet will ich nie wieder mit zu tun haben. Rate ich auch jeden ab.

Peace

Do I understand correctly that you do not wish to proceed with this complaint any further? What about your active balance?

Dear Johann30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.