GG.BET Casino - El retiro del jugador está retrasado y no se ha procesado.

Unprocessed $25 Skrill Withdrawal Pending for Over 17 Days

On August 16, 2026, I requested a standard Skrill withdrawal of 25.00 USD on GG.BET. The transaction has remained stuck in "New" status for over 17 days without processing.

Furthermore, GG.BET support provided misleading details:

On August 29, support representative "Roger" officially confirmed via email that the payment was completed and funds would arrive within 72 hours.

After 72 hours passed with no funds received, representative "Janice" admitted via email that the support team made an error and confused my request with a different transaction, confirming the payout was still pending.

A formal 24-hour resolution notice sent to them was ignored. I request immediate manual clearance and approval of my $25.00 Skrill withdrawal.

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Dear WAILMAROC,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me the date when you asked for a withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Karla,

Thank you for taking my case. Here are the answers to your questions:

Did you successfully withdraw funds from this casino before?

Yes, I have successfully withdrawn funds before (for example, a $54.50 withdrawal on August 24, 2026, which was processed without issues).

Could you please give me the date when you asked for a withdrawal?

The pending withdrawal of $25.00 via Skrill was requested on August 16, 2026, at 04:03.

Did you use any casino bonuses, or do you currently have any active bonus?

No, I did not use any bonuses for this withdrawal, and I currently have no active bonuses on my account.

Did you complete your KYC verification?

Yes, my account is fully verified (KYC completed).

Additional note: The payout is still not received, and the status on the website remains stuck as "New".

Best regards,

WAILMAROC

Dear WAILMAROC,

Thank you very much for your clarification.

Could you please provide a screenshot from your GG.BET account showing the pending $25 withdrawal, including the withdrawal date and its current "New" status?

Thank you very much in advance for your cooperation.

Karla M.

Dear WAILMAROC,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru