GG.BET Casino - El retiro del jugador se retrasa y no se procesa.

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Dear AnnaPelczar1999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• What types of games did you play to accumulate your winnings?
• Have you accumulated your winnings with or without a bonus?
• Have you made any successful withdrawals before?
• When was the last time the casino communicated with you regarding the delay in the processing of your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Good day, dear Veronika,

• I played casino slots and placed sports bets.
• No, there was no bonus for that.
• No - I haven't received any payment yet.
• Not at all. I constantly have to ask myself and always get the same answer.

Best regards

Guten Tag liebe Veronika,

• ich habe Casino Slots und Sportwetten gespielt
• nein einen Bonus gab es nicht dafür
• nein - bisher keine Auszahlung erhalten
• gar nicht. ich muss permanent selbst nachfragen und erhalte immer die selbe Antwort.

viele Grüße

Dear AnnaPelczar1999

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello AnnaPelczar1999,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear GGBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Hello, and thank you for the opportunity to respond.

First of all, we completely understand your frustration and are sorry that you’ve had to wait longer than expected.

We would also like to emphasize that we operate as a licensed casino and have neither the ability nor the intention to withhold funds artificially. We are genuinely заинтересовані in ensuring fast and fair payouts to all players.

That said, every transaction goes through several security and technical processing stages. For this reason, we are unfortunately unable to provide an exact timeframe for a specific payment. This is a standard compliance procedure and is not triggered by the fact that you won.

We can see your case and the transactions that are currently being processed.

The situation is being monitored, and we remain in contact with you both here and via live support to provide updates as soon as they become available.

Dear GGBet Casino,

Thank you for joining the conversation and providing your initial clarification. We appreciate your confirmation that the player’s transactions are visible in your system and that the withdrawal is undergoing internal checks.

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible for any progress. Thank you in advance for your time and assistance.

Hello Lala and AnnaPelczar1999,

We are happy to inform you that one of the transactions for €500 was successfully processed on 26.02.

Currently, only one transaction remains in processing and is awaiting completion.

Hope this has improved your user experience, and sincerely thank you for your patience and understanding.

We remain available and happy to assist with any questions you may have.

Dear GGBet Casino,

Thank you for the update that one withdrawal has already been successfully processed. We appreciate your continued monitoring of the case and the communication provided here.

Please continue keeping us informed regarding the remaining transaction currently in processing. We hope it will be completed soon so the matter can be fully resolved.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Please be assured that we continuously monitor and verify all information related to your transaction and regularly update its status when new details become available. At the moment, the transaction is still in the "New" status, which means it is currently in the processing queue.

We kindly ask for your patience while the request is being reviewed. As soon as there are any updates or changes, the transaction status will be updated accordingly.

Everything has now been paid out. Thank you so much for your help.

It is still sad that one has to go down this path before GGBet becomes active.

Es wurde nun alles ausbezahlt. vielen Dank für die Hilfe hier.

Es ist dennoch traurig das man diesen Weg erst gehen muss damit GGBet aktiv wird.

Dear AnnaPelczar1999,

Thank you very much for your update, and I’m truly glad to hear that all your withdrawals have finally been paid out.

It is unfortunate that you had to take the complaint route before your withdrawal was properly addressed. Players should always feel safe, respected, and confident that their winnings will be processed without unnecessary delays.

We'll go ahead and mark the complaint as 'resolved' in our system. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time. 

Best regards, 

Lala

Casino.Guru