GG.BET Casino - La cuenta del jugador está prohibida con retiro pendiente.

My account was banned and I had a pending withdrawal. Can I have my money?

Dear mumvista,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals from this casino in the past?

When was the last time you contacted the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

I spoke to the casino customer service in the morning, and they did not give me a meaningful answer.

Kyc, of course, won't let you pay until it happened. Also, the current bonus is deleted upon payment.

No successful payment has been made yet. HUF 300,000 is not a small amount of money, I would be happy to receive it.

Have you received any explanation about the reason your account was blocked?

I created several accounts from one ip. But more of us use that device at home.

Több fiókot hoztam létre egy ip ről. De többen használjuk otthon azt a készüléket.

Any developments to be expected? HUF 300,000 is a lot of money.

Do I understand correctly that you have opened multiple accounts in the casino?

I had an account. A device (tablet) that I use to play on, my younger brother also plays on it.

Does your younger brother also has an account in this casino?

Yes, you were.

I received such an email, but the payment has not been made since then

Can you please confirm that you and your brother use separate payment methods?

My brother usually pays with skrill or a visa card ending in 3006. I have paysafecard Or MasterCard.

Can you confirm that you never used each other's payment method for depositing?

Again

Igen

Of course I can prove it. No bank is the same. Nor the type of card.

Could you please forward any relevant communication between you and the casino regarding your account blocking to veronika.l@casino.guru? Alternatively, you may post the screenshots here. Thank you.

I spoke to the casino on live chat. I can't look back.

Élő chaten beszéltem a kaszinóval. Azt nem tudom vissza nézni.

?

Thank you very much, mumvista, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Okay thank you very much!

Hello mumvista,

I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know, if the casino system detects that multiple accounts were accessed from the same IP and same device, this can be considered as a sign of multiple accounts so it is nothing unusual that the casino system blocks/restricts the involved accounts. Have you and your brother claimed the same bonuses? Have you played the same casino games? It is strongly recommended that each player use only their own device to access their casino account. I will contact the casino to shed more light on this matter.

We would like to invite GGBet Casino to join the conversation.

Dear GGBet Casino,

As the player mentioned, the device (a tablet) was shared between the brothers, who both have their own separate casino accounts and have used separate payment methods to fund their accounts. To establish that both accounts are really used by separate players, I would recommend undergoing KYC verification for both accounts. What do you think?

Hi, thank you for your reply. Several of my data are saved on the device for automatic filling. After I got banned, I naturally registered again. My brother and I can prove identity