GG.BET Casino - La cuenta del jugador fue bloqueada.

Hello I opened an account on this casino today!

i recieved a bonus and i completed wagering of the bonus

when it came to withdrawal i asked customer service they said make a deposit and then i can make a withdrawal so i made a deposit and i played with my deposit and i applied for a withdrawal after 10 minutes i saw that i have been logged out and my account is blocked now!!

i asked customer service about this and they said because i have multiple accounts i dont kno why they said that ! forget multiple account i dont even have account in any other casino except this this was my first ever account in online gambling and this happened 🙁

i dont know why they are saying that i was misusing bonus if you dont want someone to use your bonuses and commplete wager then just dont offer the bonuses.

Dear komalshesharao5421,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear komalshesharao5421,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.