GG.BET Casino - La cuenta del jugador ha sido cerrada.

Well! Played on ggbet. Deposited 7ko bet me up to 23k kr when I was then limited. Then I was going to withdraw the money and had to do a verification which was completely approved and everything looked good. But later that same day they closed my account and got this email "It was discovered that you had registered and used more than one account on our website" I am 100% sure that I only have one account. I can't log into the account again since then and they say that they will not pay out the money. The same day this happened to me it also happened to several people I know who also only have one account. Would really appreciate help with this matter!

Tja! Spelade på ggbet. Satte in 7ko bettade mig upp till 23k kr när jag sedan blev limiterad. Sedan skulle jag ta ut pengarna o fick göra en verifiering som blev helt godkänd o allt såg bra ut. Men senare samma dag stängde dem mitt konto och fick detta mailet "It was discovered that you had registered and used more than one account on our website" jag är helt 100% säker på att jag bara har ett konto. Jag kan sen dess inte logga in på kontot igen och dem säger att dem ej kommer betala ut pengarna. Samma dag detta hände för mig hände de även för flera jag känner som även dem bara har ett konto. Skulle verkligen uppskatta hjälp med detta ärende!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hello! I have only created an account and no one else has logged in to it. But could it have happened that me and a friend have been on the same wifi from two different accounts? But there shouldn't be any problems with them? Or how do they work? I haven't used a VPN or any other such IP masking. I think or am almost certain that I didn't take any bonus either.

Tjena! Jag har bara skapat ett konto o ingen annan har loggat in på de. Men kan ha hänt att jag o en polare varit inne på samma wifi från två olika konton? Men ska väl inte vara några problem med de?eller hur funkar de? Har inte använt VPN eller någon annan sån ip-maskering. Tror eller är nästan helt säker på att jag inte tog någon bonus heller.

Dear player, thank you for your response. Is there a chance that you have played from the same device?

Hey! I only have the game from one device, my mobile. And no one else has logged into their account on my phone and I haven't logged into my account on anyone else's.

Tjena! Jag har bara spelet från en enhet alltså min mobil. O ingen annan har loggat in på sitt konto på min telefon o jag har inte loggat in på mitt konto på någon annans.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Harrysson05,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from GGBet Casino to join this conversation and assist in addressing the complaint.

Dear GGBet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Hello Stefan,

Thank you for the opportunity to provide a response in this case.

We have sent all the necessary details regarding this matter to your email.

Thank you for your review, and we will be happy to answer any additional questions if needed.

Dear Harrysson05,

After thoroughly reviewing the evidence provided by the casino, it appears that multiple accounts were created with the intention of gaining an unfair advantage. Based on the information available, we believe the casino acted in accordance with its terms and conditions.

For this reason, we will proceed with rejecting this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this case, as we always strive to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you encounter any problems with this or any other casino in the future. Our team is always here to assist you.

Kind regards,

Stefan

Casino.Guru