GG.BET Casino - La retirada del jugador se ha retrasado más de tres semanas.

Hello, at 14.06.2024, i made withdrawal in GG.bet casino but till now dont have any other update, that payment system have problems no timetable no other information from this betting site, also another time earlier got difficulties with withdrawal but then it wasnt problem to wait week, but now its seems sketcy already been waiting over 3 weeks.

Dear Klaijs, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you have made successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello, i got my account there for few years already, and yes i got KYC verification done, since i register my account.

My winning was in sports bets with my own money, not with bonuss.

And yes earlier withdrawal wasnt problem at all.

Please forward me all the communication between you and the casino customer support as well as any other evidence that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru. Thank you.

Dear Klaijs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.