GG.BET Casino - La verificación del jugador se retrasa.

they are delaying verification on purpose so I can't cash out! It is 8005€ and therefore not a small amount

sie verzögern mit Absicht die Verifizierung damit ich nicht auszahlen kann! Es sind 8005€ und somit kein kleiner Betrag

Hello leandrocunha,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Today I sent 2 more documents that were requested and am now waiting for an answer again

Ich habe heute nochmal 2 Dokumente die gefordert worden gesendet und warte Jetz wieder auf Antwort

I think they are also hesitating on purpose because I want to pay out 8,000 euros

ich glaube auch die zögern das mit Absicht heraus weil ich 8tsd Euro auszahlen will

According to them, only I have the proof of address and my pay stub for approval if they can't think of anything else

Zur Genehmigung stehen laut denen nur ich der adressnachweis aus und meine lohnabrechnung wenn denen nicht noch mehr einfällt

They say everything is fine, I should wait until they release it, but I keep being asked to take the same pictures

Da sagen die es wäre alles inordnung ich soll warten bis sie es freigeben aber ich werde immer wieder aufgefordert die selben Bilder zu machen

My account has now been blocked

Jetz wurde mein Account geblockt

Hello leandrocunha

We've checked your account, and can confirm it is blocked due to multi-accounting.

Your another account is leandro4**erz@gmail.com

Both accounts have the depositing history and gameplay history.

This is against the T&Cs of the Casino.

Hope this clarifies.

Kind regards

Hello leandrocunha,

Can you confirm the fact that you have 2 accounts in the casino?

no, I assume that's not true

nein das unterstellen die mir stimmt aber nicht

Dear GGBet Casino,

Can you please send a proof that the player owns 2 accounts to nikolas.b@casino.guru?

Hello, Nick

The proofs have just been provided

Kind regards

Thank you very much for providing the proof.

Dear leandrocunha,

Unfortunately, as the casino provided relevant proof of your account multiplicity, we will be now forced to reject your complaint as you clearly breached the casino's terms.

Please be sure to never create multiple accounts in any online casino as it will definitely cause troubles.

Wish you best luck and do not hesitate to contact us if you will come across any other trouble again.

Best regards,

Nick