GG.BET Casino - Los retiros de los jugadores han sido rechazados por GG.Bet.

Hello, I have made 4 withdrawals from GG.Bet and have been waiting for over a week, and I still haven't received my money. When I logged into the site, 3 out of 4 of my withdrawals have been rejected? How can I get my money back? Can someone help me.

Hej, jag har gjort 4 uttag på GG.Bet och har väntat över 1 vecka och än har jag inte fått mina pengar. när jag loggade in på sidan så har 3av4 uttag blivit rejected? hur ska jag få mina pengar tillbaka. Någon som kan hjälpa mig.

Dear Arithat,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Has the balance been returned to your casino account?
• Are you able to request new withdrawals?
• Is your account fully verified?
• Have you contacted casino support regarding the issue? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, the balance has been returned to my casino komto, and I have requested new withdrawals but now with 2500sek 6 times, that corresponds to 15000sek. my account is verified and I have contacted support. they say that my withdrawal exceeds my balance on the account which I don't understand how that would happen when I can only withdraw 20000sek which is all I had to withdraw.

Hej, saldot har återförts till mitt casino komto, och jag har begärt nya uttag fast nu med 2500sek 6 gånger, det motsvarar 15000sek. mitt konto är verifierad och jag har kontaktat supporten. dem säger att mitt uttag överskrider mitt saldo på kontot vilket jag inte förstår hur det skulle gå till när jag bara kan ta ut 20000sek vilket va allt jag hade för att ta ut.

Hi, I have tried to withdraw again but my withdrawals just get canceled I don't know why and the support just says that I have played with the money but I haven't. please help me.

Hej, Jag har försökt att ta ut igen men mina uttag blir bara avbrytna jag vet ej varför och supporten säger bara att jag har spelat med pengarna men det har jag inte gjort. snälla hjälp mig.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I have no chat logs with the casino support as it disappeared when it cancels the support chat.

jag har inga chattloggar med casino supporten då den försvann när den avbryter support chatten.

I got 5,000 sek out of 20,000 sek today, but I hope I get the rest.

jag fick ut 5000sek utav 20000sek idag, men jag hoppas jag får resterande.

Was the rest of your cashout processed? Please let me know about any news.

Hi, I got 15000sek out of 20000sek and the remaining status "in process".

then I have now played a little after I have withdrawn my money. And I won 10000sek which I am trying to withdraw now but then they have sent me to submit another KYC document.

I don't understand why it has to be so complicated.

Hej, jag fick ut 15000sek av 20000sek och resterande status " in process".

sen har jag spelat nu lite efter jag har tagit ut mina pengar. Och jag vann 10000sek som jag försöker ta ut nu men då har dem skickat att jag ska skicka in ytterligare en till KYC dokument.

jag förstår inte varför det ska vara så komplicerat.

I understand your frustration in getting your winnings.

Casinos can request additional verification, and we would recommend you comply with such request in order to receive your winnings.

Please let me know if there are any hurdles you face in withdrawing your winnings currently.

I'll await your response.

Dear Arithat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Arithat,

We'll consider the issue resolved since you confirmed the reception of 15000 SEK out of 20000 SEK. I will now mark the complaint as 'resolved' in our system. The disputed value will be adjusted accordingly.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru